When thinking about goals for 2010, we looked at the economy first. All of the shifts happened when people looked at politics, and the media began to spread fear. We believe that even though we too are effected by strains in the economy, that the light at the end of the tunnel is already here, we just have to be open to embrace it. We are at a new age, with different challenges, and although challenges are difficult to adjust to, we believe that if we are open we can change things.
We are very grateful for each of our clients. The relationships we have built are amazing. The carrier relationships continue to grow stronger and our clients continue to thrive. This is a blessing for us to witness. We feel we are a large part of each of their families and this is a special gift. Although our budget has eliminated some special gifts we send each year, we know that they understand their value in our work relationship.
2009 Introduced many changes for us. The launch of the blog, multiple social networking tools & the development of the PM & Auditing Certification Process. We are proud of the work we have done this year & for the benchmark of looking back 12 months at the quality of labor put into every hour of every day. As we hope to continue to grow & support more Agents, we are hopeful about the progress the carriers have with their Agent programs & the Customer/Agent driven focus they project to have. It is exciting to see the incentives some of the carriers have brought forward to the Agents. It is an exciting time to be in Telecom. Imagine what it will look like in the next year. Technology will continue to evolve, more products will be perfected & introduced, Agents will continue to grow.
Our plan for 2010 is to continue to support you in the best ways we know how. You are the reason why we are here. We want you to know that & if we don’t tell you often enough – you are our family too.
We pray this year will bring much fruit to your businesses, to your families & to your prosperity!
Tuesday, December 1, 2009
Monday, October 26, 2009
Sorting Through Social Media
This is a very interesting video featuring Mike O'Niel of Integrated Alliances from the Channel Partner Expo in Miami 2009.
http://telecomsalesandmarketing.blogspot.com/2009/10/social-media-seminar-from-miami-trade.html
http://telecomsalesandmarketing.blogspot.com/2009/10/social-media-seminar-from-miami-trade.html
Monday, July 13, 2009
Telecom Challenge
In these uncertain economic times, Agents are challenged with how to bring in new business, maintain existing customer bases, and hit carrier commitment levels. The other challenge is the surge in Social Network Marketing, time and budgeting all of the above. How do you overcome these obstacles?
The Telecom Challenge
(1) Give a little to gain a lot - what does this look like? Giving that time is disappearing, bills are increasing and customers are thinning out, you need to invest in client management. Client management is constant contact with your customers assuring them that you are there for them during these economic times. Invite them to an account review to ensure that their services are up to date and contracts are under the best promotions. Contact them when new promotions are released, but involved in their day to day. Be an advocate on a higher level.
(2) How can someone achieve this when time is so thin and budget is low? Outsourcing this service will provide a great buffer for you & the client. By providing a team of people who are there to support you, your customers and their needs. In fact, we have an entire process dedicated to help you achieve this. If you haven't taken a look at our new support offerings, you should consider them.
(3) Flat rate packages keep you from questioning time vs reward. We have launched a few new plans that are offered on a flat rate basis that will help you budget long term your Client Management Services vs your Back Office/Pm Services. Contact a Representative today to see what this may look like for you. You will be pleased at the affordable package rates.
(4) Some Partners have gone back to the drawing board. When you consider your sales volume, your carrier contracts vs. time, some partners have gone back to project managing & placing their own orders. What they have not seen is the decrease in visibility in the marketplace. As they have been working on projects - they haven't been in the field managing customers, increasing sales and hitting carrier commitments. Press in & continue to allow your Back Office Support to provide those services for you. It will pay for its self in the long run. No matter how small or large the deal, if your core gifting is in sales - you will spend more time in paperwork and management then you would if you were in the field selling. We continue to offer support for Agents, Partners and Auditors. It is our core & what we pride our selves in.
Consider these as Challenges for your business. Do you have what it takes to give a little to gain all of the things your business is committed on providing for your Customer Support Experience? It isn't about just getting an order in the system, it is about long term relationship building and maintenance.
The Telecom Challenge
(1) Give a little to gain a lot - what does this look like? Giving that time is disappearing, bills are increasing and customers are thinning out, you need to invest in client management. Client management is constant contact with your customers assuring them that you are there for them during these economic times. Invite them to an account review to ensure that their services are up to date and contracts are under the best promotions. Contact them when new promotions are released, but involved in their day to day. Be an advocate on a higher level.
(2) How can someone achieve this when time is so thin and budget is low? Outsourcing this service will provide a great buffer for you & the client. By providing a team of people who are there to support you, your customers and their needs. In fact, we have an entire process dedicated to help you achieve this. If you haven't taken a look at our new support offerings, you should consider them.
(3) Flat rate packages keep you from questioning time vs reward. We have launched a few new plans that are offered on a flat rate basis that will help you budget long term your Client Management Services vs your Back Office/Pm Services. Contact a Representative today to see what this may look like for you. You will be pleased at the affordable package rates.
(4) Some Partners have gone back to the drawing board. When you consider your sales volume, your carrier contracts vs. time, some partners have gone back to project managing & placing their own orders. What they have not seen is the decrease in visibility in the marketplace. As they have been working on projects - they haven't been in the field managing customers, increasing sales and hitting carrier commitments. Press in & continue to allow your Back Office Support to provide those services for you. It will pay for its self in the long run. No matter how small or large the deal, if your core gifting is in sales - you will spend more time in paperwork and management then you would if you were in the field selling. We continue to offer support for Agents, Partners and Auditors. It is our core & what we pride our selves in.
Consider these as Challenges for your business. Do you have what it takes to give a little to gain all of the things your business is committed on providing for your Customer Support Experience? It isn't about just getting an order in the system, it is about long term relationship building and maintenance.
Friday, June 5, 2009
TEM Solutions
Telecom Expense Management is the art of managing carrier invoices on a monthly basis. We can help with some of your small to medium size accounts. With access to customer invoices, we can validate carrier charges, identify any billing issues and make corrections to any errors on a monthly basis. We fully implement corrections and credits on the customers’ behalf. We ensure all changes through completion and guarantee if there is an error, it is rectified.
Our goal is to help you & your customer manage and maintain communication expenses on a monthly basis. You will never have to deal with the dispute process with the carriers moving forward. Most of an organizations communication expenses are related to monthly billing with the telecommunications provider(s). This includes all voice, data, Internet and long distance services.
We require access to view the accounts and a Letter of Authorization, providing us with permission to pursue credits and correct the accounts on the customers' behalf
· We granularly comb through every aspect of a customer's account with each carrier
· We have relationships with most of the large carriers across the United States which has given us the ability to build relationships with the billing teams, order centers and product validation groups
· We have the ability to recover credits for up to 24 months with most carriers
· Our Implementation Staff is in house and is seasoned in process and order management
Each month the customer will receive . . .
· A financial analysis of what is paid - specifically noting if any disputes have been submitted to the carrier for billing errors.
· Reports tailored to customers' internal accounts payable reporting
No matter the size of your customer, we have a solution for you. We also work with TEM providers with database applications for large opportunities as well.
Our goal is to help you & your customer manage and maintain communication expenses on a monthly basis. You will never have to deal with the dispute process with the carriers moving forward. Most of an organizations communication expenses are related to monthly billing with the telecommunications provider(s). This includes all voice, data, Internet and long distance services.
We require access to view the accounts and a Letter of Authorization, providing us with permission to pursue credits and correct the accounts on the customers' behalf
· We granularly comb through every aspect of a customer's account with each carrier
· We have relationships with most of the large carriers across the United States which has given us the ability to build relationships with the billing teams, order centers and product validation groups
· We have the ability to recover credits for up to 24 months with most carriers
· Our Implementation Staff is in house and is seasoned in process and order management
Each month the customer will receive . . .
· A financial analysis of what is paid - specifically noting if any disputes have been submitted to the carrier for billing errors.
· Reports tailored to customers' internal accounts payable reporting
No matter the size of your customer, we have a solution for you. We also work with TEM providers with database applications for large opportunities as well.
Monday, June 1, 2009
Clere Comm Interview with TA
Click this link to hear our audio interview with TA:
http://www.telecomassociation.com/vendor/clerecomm/media/TA_Introduces_Clerecomm1.mp3
http://www.telecomassociation.com/vendor/clerecomm/media/TA_Introduces_Clerecomm1.mp3
Wednesday, May 13, 2009
Going GREEN in TELECOM
How can we go Green in Telecom?
Today, people are growing more & more concerned with conservation, carbon footprint, energy efficiency & further protecting the planet. Telecommunication companies have also jumped onto "Go Green". What does this really look like in Telecom & how can we - as business owners make a change in our businesses? Or is this marketing that just makes us "feel good"?
What are Telecom Providers starting to consider?
There is a lot of talk buzzing about reduction of carbon dioxide emissions. Large providers throughout the world are making preparations to take specific actions to improve energy consumption in their "highest energy-consuming" facilities. If you search online, some companies have actually posted their "Carbon Footprint" publically to show measures of their concerns & efforts to reduce it. Some are considering power resources such as solar or wind-powered facilities.
In research I have seen, here are viable ways your company can "Go Green" with IT . . .
Recycle used equipment - seek the rules in local and national laws, research companies with specifically approved licenses to refurbish & reuse existing phone systems, mobiles or IT equipment. Be sure to research & implement the best ways to protect your company information as the equipment you recycle should be whipped clean of anything private or proprietary.
Paperless Office - invest in the equipment and backup/remote backup necessary to ensure limited to no paper/ink materials are utilized on a daily basis. This transition will take time & money, but you can eventually scan all of your paper folders into electronic versions & come close to eliminating the need to paper documents. Most important thing to note is you MUST MUST MUST back up all of your electronic data & files to a local & remote backup source. You should carefully research these options. In most cases, you will have an initial investment, a monthly investment on backup services, but then little to no investment in paper/folders/ink/etc.
Recycle Office Supplies - paper products are most used in offices, which is a great place to start recycling. Consider investing in a shredder & recycle all paper materials you would normally throw in the trash. Like I mentioned previously - be aware of confidential information & the proper ways to destroy that information. Ever considered toner or ink cartriges? Many Office Supply Stores are now providing options to recycle these supplies - some actually have incentives for discounts based on quantity. Other companies offer services which give you the ability to reuse your ink/toner cartridges by getting them refilled. It is a cost effective way to reuse a product. Even consider purchasing recycled products instead of newly manufactured products.
Energy Efficient Lighting - There are light bulbs & different light sources that are supposed to product bright light without the use of as much energy. Consider in investing in the change to these bulbs. They are a bit more expensive, but are made to last longer.
It makes since - really - for everyone to be more aware of the resources that are available & ways to utilize those resources.
Clerecomm uses all 4 of the options noted above - though we will never be a "true" paperless office until the carriers eliminate the need for paper agreements, we are as close as we can be to it. We encourage you at ways to consider how your business supplies are resourced & if you own a large office, building or multiple locations, consider the investment on how to "Go Green" with renewable resources.
Today, people are growing more & more concerned with conservation, carbon footprint, energy efficiency & further protecting the planet. Telecommunication companies have also jumped onto "Go Green". What does this really look like in Telecom & how can we - as business owners make a change in our businesses? Or is this marketing that just makes us "feel good"?
What are Telecom Providers starting to consider?
There is a lot of talk buzzing about reduction of carbon dioxide emissions. Large providers throughout the world are making preparations to take specific actions to improve energy consumption in their "highest energy-consuming" facilities. If you search online, some companies have actually posted their "Carbon Footprint" publically to show measures of their concerns & efforts to reduce it. Some are considering power resources such as solar or wind-powered facilities.
In research I have seen, here are viable ways your company can "Go Green" with IT . . .
Recycle used equipment - seek the rules in local and national laws, research companies with specifically approved licenses to refurbish & reuse existing phone systems, mobiles or IT equipment. Be sure to research & implement the best ways to protect your company information as the equipment you recycle should be whipped clean of anything private or proprietary.
Paperless Office - invest in the equipment and backup/remote backup necessary to ensure limited to no paper/ink materials are utilized on a daily basis. This transition will take time & money, but you can eventually scan all of your paper folders into electronic versions & come close to eliminating the need to paper documents. Most important thing to note is you MUST MUST MUST back up all of your electronic data & files to a local & remote backup source. You should carefully research these options. In most cases, you will have an initial investment, a monthly investment on backup services, but then little to no investment in paper/folders/ink/etc.
Recycle Office Supplies - paper products are most used in offices, which is a great place to start recycling. Consider investing in a shredder & recycle all paper materials you would normally throw in the trash. Like I mentioned previously - be aware of confidential information & the proper ways to destroy that information. Ever considered toner or ink cartriges? Many Office Supply Stores are now providing options to recycle these supplies - some actually have incentives for discounts based on quantity. Other companies offer services which give you the ability to reuse your ink/toner cartridges by getting them refilled. It is a cost effective way to reuse a product. Even consider purchasing recycled products instead of newly manufactured products.
Energy Efficient Lighting - There are light bulbs & different light sources that are supposed to product bright light without the use of as much energy. Consider in investing in the change to these bulbs. They are a bit more expensive, but are made to last longer.
It makes since - really - for everyone to be more aware of the resources that are available & ways to utilize those resources.
Clerecomm uses all 4 of the options noted above - though we will never be a "true" paperless office until the carriers eliminate the need for paper agreements, we are as close as we can be to it. We encourage you at ways to consider how your business supplies are resourced & if you own a large office, building or multiple locations, consider the investment on how to "Go Green" with renewable resources.
Monday, May 4, 2009
Price, Provisioning & Commission Problems Reported at New Online Forum
http://www.telecomassociation.com/vendor/taa/2009_WIR/090501.htm#PM%20forum
Click the link above to view the article about the Project Manager Forum we will co-managing with the Telecom Association.
"By Dan Baldwin, TA Executive Director
TA has created a new online forum where TA members can report pricing, provisioning and commissioning problems they are having with their providers. Click here to access the forum now to read about or report problems.
The "Project Manager (PM) Forum", is for channel partner and telecom agency project managers, owners and other operations personnel so they have an objective "non-sales" place to go to report and solve problems they're having with their carriers, resellers or providers and to see if anyone else is having similar problems.
The PM forum will be moderated by TA member Hollie Clere of Clerecomm, an outsourced provider of operational and administrative services for telecom agencies and providers. "For over six years we've been working with all the major providers to make sure our client's deals are priced, provisioned and paid correctly", stated Hollie Clere. "There are very few pricing, provisioning and commission problems we have not seen an solved. We are honored that TA invited us to share our expertise with TA members by moderating the PM forum."
The PM forum is not conceived to be a "shooting gallery" for agents to take cheap shots at carriers so much as to be a place for everyone to quickly learn about topical problems and the best ways to solve or avoid the problems."
Click the link above to view the article about the Project Manager Forum we will co-managing with the Telecom Association.
"By Dan Baldwin, TA Executive Director
TA has created a new online forum where TA members can report pricing, provisioning and commissioning problems they are having with their providers. Click here to access the forum now to read about or report problems.
The "Project Manager (PM) Forum", is for channel partner and telecom agency project managers, owners and other operations personnel so they have an objective "non-sales" place to go to report and solve problems they're having with their carriers, resellers or providers and to see if anyone else is having similar problems.
The PM forum will be moderated by TA member Hollie Clere of Clerecomm, an outsourced provider of operational and administrative services for telecom agencies and providers. "For over six years we've been working with all the major providers to make sure our client's deals are priced, provisioned and paid correctly", stated Hollie Clere. "There are very few pricing, provisioning and commission problems we have not seen an solved. We are honored that TA invited us to share our expertise with TA members by moderating the PM forum."
The PM forum is not conceived to be a "shooting gallery" for agents to take cheap shots at carriers so much as to be a place for everyone to quickly learn about topical problems and the best ways to solve or avoid the problems."
Tuesday, April 28, 2009
Additional Service Offerings
SOCIAL NETWORKING SUPPORTThere is a lot of buzz these days about social networking, connecting to your customers, vendors, providers and networks on a higher level. It is important to consider the tools and resources available to help grow your network and increase communication with your customers and service providers. Some of these sites may include LinkedIn, Facebook, Twitter, so on.
We can help with that.
We know time is important to you, so we are now offering a service to your company to help keep you in the field while managing your connections via the internet. We have a new package available to you for Social Networking. We will setup your profile for you, build, network & help market your company & promotions by managing your networking tools for you. You provide the content, logo & profile image & we do the rest. You will receive weekly notifications of inquiries, updates, discussion boards, you tell us how and if you would like to post carrier promotions, company discounts, new service offerings & promote your website. We can also help you manage a weekly blog. You provide the content & we will manage the hits, questions, comments, etc for you.
FUNNEL MANAGEMENTYou may be at a place where your funnel needs revamping. Maybe you don't have the time to connect with your customers on a quarterly basis. We can help with that. All you need to do is provide us with the information, what you would like for us to highlight with your customer, be it a friendly "hello - just wanted to see how everything is working for you" or a bi-annual acct review to validate billing & ensure expired agreements are not passed up. We don't do the sales piece, that is your gifting - but we can help ensure that your customers are regularly contacted by phone, email or blog updates.
Contact us today for more information on any of these options. We are a full back office provider, so if you have an idea of something we may be able to assist you with, please let us know & we will see how we can make it work for you.
We can help with that.
We know time is important to you, so we are now offering a service to your company to help keep you in the field while managing your connections via the internet. We have a new package available to you for Social Networking. We will setup your profile for you, build, network & help market your company & promotions by managing your networking tools for you. You provide the content, logo & profile image & we do the rest. You will receive weekly notifications of inquiries, updates, discussion boards, you tell us how and if you would like to post carrier promotions, company discounts, new service offerings & promote your website. We can also help you manage a weekly blog. You provide the content & we will manage the hits, questions, comments, etc for you.
FUNNEL MANAGEMENTYou may be at a place where your funnel needs revamping. Maybe you don't have the time to connect with your customers on a quarterly basis. We can help with that. All you need to do is provide us with the information, what you would like for us to highlight with your customer, be it a friendly "hello - just wanted to see how everything is working for you" or a bi-annual acct review to validate billing & ensure expired agreements are not passed up. We don't do the sales piece, that is your gifting - but we can help ensure that your customers are regularly contacted by phone, email or blog updates.
Contact us today for more information on any of these options. We are a full back office provider, so if you have an idea of something we may be able to assist you with, please let us know & we will see how we can make it work for you.
Tuesday, April 21, 2009
Training and Management Support for Existing Back Office Teams
If you employ a full Back Office Team and are seeking grooming, training, and maintenance to enhance your existing team efficiency, we can provide training seminars, new employee training, management and consultations to refresh and enhance procedures, practices, and to further streamline implementation. It is important to stay up to date on carrier best practices and standards, so we can help your team get to the next level of project management support to best service your customer. This training is tailored to business needs.
Tuesday, March 24, 2009
The Telecom Audit
In this ever changing economy, the nation is seeking freedom from financial burden, release from painful debts and security in the workplace. As we travel down a road of unparalleled oddities, we need to refocus our visions, models and core strengths in Telecommunications, in a different direction for our customers.
Focusing on the Telecom Audit, there are many broad practices which should become fine tuned and refurbished. An audit isn't just a onetime occurrence that sparks possible migration to other carriers, contract renegotiations or increase in spend (in some cases). Develop and market your business as a Customer Care Organization focused on inventory management and cost reduction for your customer. Become their true, single point of contact by engaging with them on a higher level.
The Telecom Audit should be focused on these core items:
* location/inventory management
* validity of contract vs. tariff vs. invoice vs. customer service records
* taxation compliance
* terms and condition clauses
* validity of packages / grandfathered products
* terms of service
* technology changes
* historical review back 24 months
The list can continue, but you understand that the review is more than an apples to apples MRC review, rather an apple to fruit salad list of items. This requires further digging that could result in savings and credits for the customer. Derived from the savings and credits, consider the fee for the time associated with conducting the audit and how that should be negotiated with the customer. Billing errors can occur on any carrier invoice, with any size business, so don't leave out your small to medium sized customers. Also consider the language of the agreement you negotiate to ensure your time is accurately compensated. We can work with the agent to craft the agreement so your fees don't end up higher than the recovery.
We have worked with Agents, Brokers and Business Partners on projects with spend from as small as $1K/month spend to $3M/month spend, recovering an average of 15% on billing errors in historical audits, optimization for long term savings, and inventory management. At times, credits can go back as far as two years, depending on the terms and conditions with the carrier.
We recommend outsourcing the service to companies specifically trained in how to implement a full granular audit. They will know what to look for, how to project and manage the changes, renegotiate contracts, manage inventory and recover credits for your customer. Logically, if your team isn't trained on how to perform a thorough granular audit, it makes since to budget time to bring in those who have practiced these skills for years.
Moving forward, develop a plan to revisit your base every six to twelve months, with a fresh vision of long term savings and credits for your customers. By presenting the extra added value of pursuing credits and long term saving options to your customer, you increase their trust in your service, delivery and most importantly remind them of your presence on a more frequent basis. Retaining those relationships are crucial to maintaining the stability of your base. Equipping your best business practices that offer proven customer experience options, are processes that any Telecommunication Consultant should consider.
Focusing on the Telecom Audit, there are many broad practices which should become fine tuned and refurbished. An audit isn't just a onetime occurrence that sparks possible migration to other carriers, contract renegotiations or increase in spend (in some cases). Develop and market your business as a Customer Care Organization focused on inventory management and cost reduction for your customer. Become their true, single point of contact by engaging with them on a higher level.
The Telecom Audit should be focused on these core items:
* location/inventory management
* validity of contract vs. tariff vs. invoice vs. customer service records
* taxation compliance
* terms and condition clauses
* validity of packages / grandfathered products
* terms of service
* technology changes
* historical review back 24 months
The list can continue, but you understand that the review is more than an apples to apples MRC review, rather an apple to fruit salad list of items. This requires further digging that could result in savings and credits for the customer. Derived from the savings and credits, consider the fee for the time associated with conducting the audit and how that should be negotiated with the customer. Billing errors can occur on any carrier invoice, with any size business, so don't leave out your small to medium sized customers. Also consider the language of the agreement you negotiate to ensure your time is accurately compensated. We can work with the agent to craft the agreement so your fees don't end up higher than the recovery.
We have worked with Agents, Brokers and Business Partners on projects with spend from as small as $1K/month spend to $3M/month spend, recovering an average of 15% on billing errors in historical audits, optimization for long term savings, and inventory management. At times, credits can go back as far as two years, depending on the terms and conditions with the carrier.
We recommend outsourcing the service to companies specifically trained in how to implement a full granular audit. They will know what to look for, how to project and manage the changes, renegotiate contracts, manage inventory and recover credits for your customer. Logically, if your team isn't trained on how to perform a thorough granular audit, it makes since to budget time to bring in those who have practiced these skills for years.
Moving forward, develop a plan to revisit your base every six to twelve months, with a fresh vision of long term savings and credits for your customers. By presenting the extra added value of pursuing credits and long term saving options to your customer, you increase their trust in your service, delivery and most importantly remind them of your presence on a more frequent basis. Retaining those relationships are crucial to maintaining the stability of your base. Equipping your best business practices that offer proven customer experience options, are processes that any Telecommunication Consultant should consider.
Thursday, March 12, 2009
Does Outsourcing Support Services make sence?
What are advantages of OUTSOURCING Back Office Support?
Businesses STRUGGLE with these key items:
· Budget
· Business Loans
· Equipment Expenditure Needs
· Telecom Costs
· Office Space needs
· Benefits for Employees
· Salaries
· Overhead vs. Profit
In this market, with the economy changing so frequently and drastically, it just makes since to outsource services. Outsourcing will CHANGE:
· Budget – you budget ONLY for the support you need
· Business Loans – loans won’t need to be taken out to pay for salaries or equipment
· Equipment – the outsource has all of their own, computers, routers, printer, toner, paper, etc.
· Telecommunication costs – the outsourced team has all of their own phones, phone lines, internet, headset, etc
· Office Space – the outsourced is remote, no office space required
· Benefits – the outsourced is responsible for their own taxes, medical, dental, vision, life insurance & 401K
· Salaries – there are no salaries - you only pay for time actually worked
· Overhead vs. Profit – we don’t calculate any percentage of your commissions for our compensation, we will only invoice you for time actually worked.
Outsourcing will help you GAIN:
· More time for sales
· A support team that you don’t have to train
· A support team that helps you diverse into multiple carriers markets
· Experienced
· 1099 support is a tax benefit
Businesses STRUGGLE with these key items:
· Budget
· Business Loans
· Equipment Expenditure Needs
· Telecom Costs
· Office Space needs
· Benefits for Employees
· Salaries
· Overhead vs. Profit
In this market, with the economy changing so frequently and drastically, it just makes since to outsource services. Outsourcing will CHANGE:
· Budget – you budget ONLY for the support you need
· Business Loans – loans won’t need to be taken out to pay for salaries or equipment
· Equipment – the outsource has all of their own, computers, routers, printer, toner, paper, etc.
· Telecommunication costs – the outsourced team has all of their own phones, phone lines, internet, headset, etc
· Office Space – the outsourced is remote, no office space required
· Benefits – the outsourced is responsible for their own taxes, medical, dental, vision, life insurance & 401K
· Salaries – there are no salaries - you only pay for time actually worked
· Overhead vs. Profit – we don’t calculate any percentage of your commissions for our compensation, we will only invoice you for time actually worked.
Outsourcing will help you GAIN:
· More time for sales
· A support team that you don’t have to train
· A support team that helps you diverse into multiple carriers markets
· Experienced
· 1099 support is a tax benefit
Commission Management
We support Agents Commission Management as well. Some Partners have their own tools we can use to track orders, commissions, inventory, etc. Agency Maintenance is challenging with the details of sales, funnels, commissions, disputes & everything else that comes along with day to day management of a business. We can help take the load off with commission management. We can use your existing tools, or help you get ramped up with resources that are proven in the industry. Your money coming in correctly is crucial for your business, we are here to help.
Some partners use a tool called RPM. Here is some information about RPM Software.
"Agent, Powered by RPM, streamlines the commission management process by tracking all agent contacts, quotes, orders, issues and transactions in one location. Analysis and reporting is made simple and easy. Commission reports are automatically made available to your agents which builds trust, not to mention retention rates, sales productivity and account share. Central information management means you’ll never have to worry about multiple spreadsheets in multiple locations.
At the heart of Agent is RPM, a powerful, flexible, commission and process management engine that allows you to manage any contract for any agent without the need of a programmer. Our easy web-based interface makes customizing Agent for your business simple and easy.Agent lowers your administrative costs, increases transparency to information and optimizes the efficiency of your agent-support personnel. Why stay tangled up in complex commission processes? Let Agent, Powered by RPM, straighten things out tos they provide. If you are interested in further information, let us know and we can get you connected. - RPM Software"
We highly recommend their product, and we support the full range of the product offering. Contact us today so we can connect you to this amazing application.
Some partners use a tool called RPM. Here is some information about RPM Software.
"Agent, Powered by RPM, streamlines the commission management process by tracking all agent contacts, quotes, orders, issues and transactions in one location. Analysis and reporting is made simple and easy. Commission reports are automatically made available to your agents which builds trust, not to mention retention rates, sales productivity and account share. Central information management means you’ll never have to worry about multiple spreadsheets in multiple locations.
At the heart of Agent is RPM, a powerful, flexible, commission and process management engine that allows you to manage any contract for any agent without the need of a programmer. Our easy web-based interface makes customizing Agent for your business simple and easy.Agent lowers your administrative costs, increases transparency to information and optimizes the efficiency of your agent-support personnel. Why stay tangled up in complex commission processes? Let Agent, Powered by RPM, straighten things out tos they provide. If you are interested in further information, let us know and we can get you connected. - RPM Software"
We highly recommend their product, and we support the full range of the product offering. Contact us today so we can connect you to this amazing application.
Monday, February 23, 2009
Channel Partners Expo, Las Vegas
March 1-3, 2009, our CEO will be attending the Channel Partners Expo at the Rio Hotel in Las Vegas. Please look for us as we would like to visit with you & share with you some of our newly refocused projects & skill sets for 2009.
Project Management - Refocused on PM services with multiple carriers
Clere Communications - Here for you.
Project Management - Refocused on PM services with multiple carriers
- We have always provided PM support for multiple carriers, many of our partners are Qwest focused Agents
- We are seeking Agents that provide services from other carriers as well.
- We currently support Agents across the United States
- We only need a few items to manage projects for other carriers provided by your Channel Manager
- Call us today to see how easy it is to keep you in the field in sales, while we take the PM burdon off of your plate with ALL carriers
- We have always provided commisisons management as a service to our partners
- We are re-announcing this skill set for all new & existing customers as another way to eliminate back office headaches & optimize your time for sales & business development
- We can support multiple tools including RPM, Tiger Paw, custom Access Databases & more
Clere Communications - Here for you.
Monday, February 2, 2009
TEM - Is this a solution for your customers?
Many companies have looked at TEM options for thier customers / businesses. Telecommunication Expense Management is a good long term solution to manage large networks of accts with multiple carriers.
Here are some advantages:
Here are some advantages:
- Your accts payable department can focus on thier primary job functions instead of sitting on the phone with carriers each month managing & disputing bills
- Every Telecom acct will be flaged if there is any variance in MRC & the TEM team to research on your behalf
- You will receive credits sooner as you will not be managing the carrier on your own
- You give approval for each investigation on behalf of your company
- Employee resources are maximized
- You can run reports on specific locations, spend types, and monthly costs for internal reporting - saving time on manually generated data
- The fee associated is based on your Telecom volume
- The TEM tools on the market today are run by companies that are not affiliated with Agents or Partners. Thus when an acct comes up for renewal, the acct can auto renew at a higher rate or auto renew at the existing rate as no one is managing that peice of it.
- TEM is a good solution - but only a full package value after the inital audit is fully complete & all changes are made to the acct.
- The auditor/agent / broker then becomes dis-engaged with the management of the acct, thus is unable to have visibility to promotions or contract changes that should happen long term, to avoid this - just have a strong relationship with your TEM representative.
- Higher an auditor focused ONLY on Telecommunication services
- Higher the auditor to audit full inventory, recommendations, optimization & contract renegotiations - make sure the auditor completes all of the work - so nothing gets missed (keeping multiple hands out of the process as well)
- Once the invoices and records reflect all changes are made, then it is time to engage the TEM organization for the long term management of bill review.
- Each month the TEM will then work to ensure your accts do not show any new increase or decrease of monthly spend - keeping your bottom line where it needs to be
- Re-higher your original auditor to do an act review every 6 months to ensure no accts are up for renewal, no new promotions are to be had & everything is up to par on the lowest possible rates.
Tuesday, January 27, 2009
Project Management or Administrative Services
When considering how to fulfill Back Office or Project Management needs, one will review experience, budget and time. When housing a full time employee you consider your bottom line, training, supplies, benefits, ramp up and office space.
The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.
We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more.
We offer you and your customer:
* Extensive knowledge of Telecom Products and Services
* Pricing and contracts
* Order Management and Order Delegation
* Professional Start to Finish Project Management
* Proactive Problem Resolution
* Industry Resources to "Get the Job Done"
* Administrative / Back Office Support
* Account Optimization Audits
* Repair / Support Assistance
* Commissions Management
* RFP Negotiation
* Billing resolution
* Many other services that fit your business structure
Types of Associates:
* Project Manager/Provisioner
* Administrator/Back Office Support
* Business Audit Representative
* Data Entry Representative
* Commissions Management Representative
We have many package options, so call today to see which package and services that work best for your company.
The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.
We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more.
We offer you and your customer:
* Extensive knowledge of Telecom Products and Services
* Pricing and contracts
* Order Management and Order Delegation
* Professional Start to Finish Project Management
* Proactive Problem Resolution
* Industry Resources to "Get the Job Done"
* Administrative / Back Office Support
* Account Optimization Audits
* Repair / Support Assistance
* Commissions Management
* RFP Negotiation
* Billing resolution
* Many other services that fit your business structure
Types of Associates:
* Project Manager/Provisioner
* Administrator/Back Office Support
* Business Audit Representative
* Data Entry Representative
* Commissions Management Representative
We have many package options, so call today to see which package and services that work best for your company.
Telecommunication Consulting and Products
Communication Consulting
We have relationships with Professional Consultants that are seasoned in the Communications Industry. Not only can we support you in Telecommunication Services, but we also can assist in Communications Network optimization and corresponding expenses. We have developed relationships with other companies in the Communications Industry on the local, national and international level, to save money on equipment, support, managed services, interconnect rates, website and hosting, phone systems, cabling and equipment leasing solutions.
Our job is to discover the best solution. We want to help optimize your productivity and business efficiency.
Telecommunication Products
We have very strong relationships with multiple Telecommunication companies and Partners. Through these relationships, we have experience with services from nearly 45 different carriers. A few of these services include Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3+, Dedicated, ATM, Internet, Long Distance, Wireless, Satellite, Ethernet and more.We do not have Master Agency with Any Carrier, so we are not partial to any specific carriers.
We have relationships with Professional Consultants that are seasoned in the Communications Industry. Not only can we support you in Telecommunication Services, but we also can assist in Communications Network optimization and corresponding expenses. We have developed relationships with other companies in the Communications Industry on the local, national and international level, to save money on equipment, support, managed services, interconnect rates, website and hosting, phone systems, cabling and equipment leasing solutions.
Our job is to discover the best solution. We want to help optimize your productivity and business efficiency.
Telecommunication Products
We have very strong relationships with multiple Telecommunication companies and Partners. Through these relationships, we have experience with services from nearly 45 different carriers. A few of these services include Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3+, Dedicated, ATM, Internet, Long Distance, Wireless, Satellite, Ethernet and more.We do not have Master Agency with Any Carrier, so we are not partial to any specific carriers.
Telecommunications Auditing
We can provide an audit of all communication related expenses.
In this audit, we analyze:
* How competitive are vendors’ rates
* Accuracy of billing
* Most cost effective solution
On average, we discover and recover billing errors that average 15% to 30% on each monthly Telecommunications invoice. Our goal is to reduce monthly communication expenses. Most of an organizations communication costs are 60% of their monthly budgeted expenses. This includes all voice, data and long distance services, networking and communication devices. With a thorough audit of each bill, we can recommend the reduction, elimination or consolidation of those expenses. Then, with your approval we will implement these changes. The goal is to save as much money as possible with a solution that makes sence.
We do not have Master Agency with Any Carrier, so we are not partial to propose any specific providers.
You will receive . . .
* A full itemized inventory of each location/account detail.
* Detailed descriptions of the function of each communication service.
* A financial analysis of current rates vs. new reduced rates after the recommended savings were implemented.
We require the most recent invoices and bills for all local, Internet and long distance service, current communication equipment bills, a letter of authorization to view the account (required by each telecommunications carrier) and a meeting to discuss your current communications infrastructure.
What we offer:
* Professional Start to Finish Project Management
* Extensive knowledge of Telecom Products and Services
* Order Management and Order Delegation
In this audit, we analyze:
* How competitive are vendors’ rates
* Accuracy of billing
* Most cost effective solution
On average, we discover and recover billing errors that average 15% to 30% on each monthly Telecommunications invoice. Our goal is to reduce monthly communication expenses. Most of an organizations communication costs are 60% of their monthly budgeted expenses. This includes all voice, data and long distance services, networking and communication devices. With a thorough audit of each bill, we can recommend the reduction, elimination or consolidation of those expenses. Then, with your approval we will implement these changes. The goal is to save as much money as possible with a solution that makes sence.
We do not have Master Agency with Any Carrier, so we are not partial to propose any specific providers.
You will receive . . .
* A full itemized inventory of each location/account detail.
* Detailed descriptions of the function of each communication service.
* A financial analysis of current rates vs. new reduced rates after the recommended savings were implemented.
We require the most recent invoices and bills for all local, Internet and long distance service, current communication equipment bills, a letter of authorization to view the account (required by each telecommunications carrier) and a meeting to discuss your current communications infrastructure.
What we offer:
* Professional Start to Finish Project Management
* Extensive knowledge of Telecom Products and Services
* Order Management and Order Delegation
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