Clere Communications, LLC Blog

"Social Media Revolution 2011"

2011-12-05T15:11:00.001-07:00

If you haven't seen this, it is really good. It provides a realistic picture of where social media has taken business in 2011.

http://youtu.be/3SuNx0UrnEo

Using Newsletters in Email Marketing

2011-09-19T09:37:00.004-06:00

September 15, 2011

Posted in Articles, Business Development/Planning, Sales & Marketing, E-mail Marketing Print By Hollie Clere

If you have a website, maybe a social media presence and the need to reach a large base of vendors, partners and customers, email marketing — and specifically email newsletters — are a great way to nurture those relationships. Sharing company blogs, links to company social media sites, company announcements and surveys are ideal for email distribution plus the cost for newsletter subscription services are low and the reach can be substantial.

So, where do you start?

Content. It all starts with content, including blogs, promotional pricing, links to specific sites and topics that could be of interest to the reader and are relevant to your company’s products/services. Remember to include only original information; do not plagiarize other sources. However, you may be able to secure permission from an author or publisher to use their work.

When developing your own content, think about every word as a driver for a specific goal. For example, if you are promoting a 10-day discount on widgets, you will want to specifically mention the widget, describe the details behind the discount, provide information on why the widget is a “hot" commodity, why the viewer should choose your widget and provide a link for the viewer to get more information about the widget.

It is also a good idea to embed images relative to your topic. Like articles, you need to have permission to use these images, so you should consider using your own photos/charts or subscribe to a stock photo service where you can purchase the rights to use the photos.

Length. The goal of the newsletter is to encourage the viewer to click through to a desired Web page with further information. Here is an example:

DISCOUNT ON SUPER FAST PINK WIDGETS
10% discount on our Super Fast Pink Widgets through October 21, 2011. Click here to receive your discount code.

or

5 REASONS WHY YOU SHOULD ALWAYS MAINTAIN YOUR WIDGET
It is a good idea to maintain your widget by cleaning the parts monthly. (Insert the URL LINK to the page that talks in more detail about this topic.)

What are your thoughts on Google+?

2011-07-11T22:42:00.004-06:00

Curious on your thoughts of Google+ . Have you checked it out? Do you like the features it offers? Do you think it will last? Do you think you will sign up for it? Open feedback is welcome.

Why are companies not found on LinkedIn or Facebook?

2011-06-13T09:00:00.000-06:00

We have been working with multiple companies developing social media profiles lately. In the efforts of building a branding and consistent character basis for companies, we have seen more and more that there are too many companies without a presence on LinkedIn. Not talking about an individual profile - which is very concerning that over 3.5 million users are on the site, but yet millions more haven't ventured into building a profile is overwhelming. To start there, if you don't have a presence on this site as an individual, you are telling the world that either you don't want to be connected to, you aren't savvy with the Internet, or you would rather spamming sites publish information about you instead. One of the most beautiful things about LinkedIn is the searchability factor through google. 4 out of 5 customers will search LinkedIn for their potential vendor representative (or potential new hire) to gain character perspective and knowledge about this person. If you don't choose to put information about your history that you want people to see, they will find out information about you on sites that pay a lot of money to Google to post personal things such as pictures of your home, family members & so on (an example of this is 123people & there are many other sites out there who "phish" for your information & post it freely online). Should you ever find something like this - you can contact the publisher for it to be removed. Know that the most important piece of us mentioning this - is the fact that THE INFORMATION YOU WANT POSTED ON THE INTERNET - SHOULD BE THE INFORMATION THAT YOU CHOOSE TO BE POSTED - NOT WHAT SOMEONE ELSE DECIDES FOR YOU!

This holds true about information for your company. If you don't have a website - how will your customers know what you offer & if you are a real business person? Same with social media. If you are not "out there" and "current" how will people know how to do business with you, connect with you, follow you and want to maintain relationship with you????

With that being said, as a business owner you have thought about a few things:

(1) what is my logo?
(2) what is my brand?
(3) where will I market?
(4) how will I market?
(5) who will I market to?
(6) build a website

Will all of these things in place, there is still a laundry list of things that need to happen as well.

FACTS:
(1) If you have a website, it will have either detailed - or not as detailed - information about your products/services
(2) You may be choosing some print marketing or mailers for your potential or existing customers

These are important - but what should go in hand with this?

***SOCIAL MEDIA***

If you have a personal presence on Facebook, you should NOT be marketing your company on your "personal" page, rather you should have a business page where people can "like" your company and follow your updates.

If you have a personal profile on LinkedIn, you need to be sure your company profile is established as well so people can easily find you through your company or your personal profile. Individuals can also "like" your company page for updates. You should also have recommendations of your work that your customers, vendors or staff can post about you - this is a great character building piece and can also encourage a history of your experience.

A newer feature of LinkedIn is posting products & services. The great thing about this is you can get recommendations for these products or services right on the company page - a great marketing tool.

My challenge for you - If you have a personal presence on FaceBook or LinkedIn - then create a company profile for them both. It will increase visibility, credibility & ownership of your brand.

Time Management Tools: Social Media Series - Part 5

2011-03-19T08:00:00.001-06:00

Tools are the most important key to help you manage all of your most important social sites such as Facebook, Twitter and LinkedIn. Utilizing tools like HootSuite, TweetDeck, Radian 6, UberSocial, etc., will change how you interact with your connections online. . . .

Check out my post on the topic here:

http://www.integratedalliances.com/social-media/twitter/management-tools-for-managing-your-time-in-social-media-part-5

Hollie Clere, The Social Pro is a social media manager, trainer and author in the LinkedIn, Facebook, Twitter, Blog and social media world.

Time Management for LinkedIn: Social Media Series - Part 4

2011-03-12T08:00:00.001-07:00

LinkedIn is a great tool to connect with friends, coworkers, and professional acquaintances; but, most importantly it is most used to build your network to access resources for business. It is very important to maximize your time in this professional social site due to your visibility online. Your new LinkedIn connections find opportunities to connect with you on a business level because of your activity on the site. Somewhat like Facebook, but in a professional environment, you can post a status update (“Share an update”), send internal messages, communicate through Groups, create or answer polls and also embed applications in your profile to share in your travel, presentations, video, books you are reading and other applications to boost your presence in a creative way. . . .

Check out my post on the topic here:

http://www.integratedalliances.com/social-media/linkedin/time-management-for-linkedin-social-media-series-part-4

Hollie Clere, The Social Pro is a social media manager, trainer and author in the LinkedIn, Facebook, Twitter, Blog and social media world.

Time Management for Twitter: Social Media Series Part 3

2011-03-05T08:00:00.001-07:00

In the world of posting whatever, when ever, there is a lot to be said about quality time with Twitter. Twitter can be utilized in a multitude of ways. Any user can post updates about news, links, promotions, events, topics of interest, engage in customer support and participate in online discussions. As an individual or business, you need to decide how you will engage in this forum.

If you have over 100 people you are following, it can be difficult to keep track of the latest updates as twitter is an active stream of personal opinion, back and forth discussions and buzz about thoughts or activities. . . .

Check out my post on the topic here:

http://www.integratedalliances.com/social-media/twitter/time-management-for-twitter-social-media-series-part-3

Hollie Clere, The Social Pro is a social media manager, trainer and author in the LinkedIn, Facebook, Twitter, Blog and social media world.

Attending Channel Partners Expo 2011 in Las Vegas? Schedule a Meeting with a Social Media Specialist!

2011-03-02T12:05:00.000-07:00

5 Sites where you should have presence:

LinkedIn
Facebook
Twitter
Slideshare
Youtube

For consulting, support or ramp up into these spaces with optimized SEO, SMO and key placement, our team has developed a process to quickly get you up to date, active and searchable on these major sites. Build your client portfolio, grow your business and stay in touch with your customers on a weekly basis using customizable tools to manage your spaces. Just having a business card or website isn't enough anymore to manage an effective retention base.

Call us today to learn how we can help you grow your Agency Business.

Our availability during Channel Partners is as follows:

Monday 03/14/2011
8:30a-9:30a breakfast meeting
10:00a-11:00a
11:30a-12:30p
1:00p-2:00p lunch meeting
2:30p-3:30p

Tuesday 03/15/2011
9:00a-10:00a
10:00a-11:00a breakfast meeting
11:00a-12:00p

Please let me know which 3 times may work best for you. We can allocate 30 or 60 minute meetings.

Direct: 303-927-7398
Email: hclere@clerecomm.com

Time Management for Facebook: Social Media Series Part 2

2011-03-02T08:00:00.000-07:00

When exploring the world of social media you will find that it is easy for the social sites to claim time you have allocated to work. It is best to put into practice time allocation to optimize your online schedule. With Facebook, you have probably connected to family, friends, coworkers, business partners and a myriad of other individuals that you find yourself “living life” with online. The ability to visit their pages to view pictures, post comments on their status updates, read notes and view videos; you can quickly become inundated with the absence of time. . . .

Check out my post on the topic here:

http://www.integratedalliances.com/social-media/facebook/time-allocation-in-social-media-series-part-2-facebook

Hollie Clere, The Social Pro is a social media manager, trainer and author in the LinkedIn, Facebook, Twitter, Blog and social media world.

Time Management for Social Media – Part 1

2011-02-28T08:00:00.000-07:00

You have created your social media presence, your branding is consistent and you find yourself spending hours each day on any given social media site scrolling, searching, reading and posting for hours on end. But the question begs to be asked, is this how the social media world was intended or is there a better way to coordinate your time in these spaces?

Check out my post on the topic here:

http://www.integratedalliances.com/social-media/winning-with-social-media/time-management-for-social-media-part-1

Hollie Clere, The Social Pro is a social media manager, trainer and author in the LinkedIn, Facebook, Twitter, Blog and social media world.

Highlights from the QwestQBPP QMarketplace Event 2011

2011-01-14T14:48:00.004-07:00

Qwest hosted a wonderful Business Partner show 01/13-01/14. We were grateful to be able to attend this year to reconnect with a few of our customers. It is also great to catch up with those of you who we have known for many years in the industry and meet newer faces.

Qwest was very generous this year and gifted Flip Video cameras to the business partners. We recorded some of our adventure and have for you here.

The hot topic of discussion this year was Cloud Computing. We are excited and curious to see what the business channel does with that product this year.

There was also a lot of buzz about social media which is very exciting for us. It was great to be able to brain storm ideas for agents looking forward to launching a program this year, in addition to hearing the success of such agents as TBI with the social media solution.

We heard a lot of Agents talk about the shift in telecom as we know it. Technology is breathing a new life into this economy and we are glad to be a part of this transition.

Hats off to QBPP for bringing the Partners together with encouragement, enthusiasm and the always funny host.

@QwestQBPP #QMP11

Telecom Association Members Choice Award 2010: Admin

2011-01-11T13:42:00.001-07:00

Thank you to each of you who voted for us this year! It is an honor to serve you!

Telecom Association Members Choice Award 2010: Admin

Telecom Association Members Choice Award . . . Winners Are . . .

2010-12-07T12:51:00.006-07:00

We are pleased to announce that the votes are in & Clere Communications won the race under the "ADMIN" Category of the Telecom Association Members Choice Awards for 2010.

A sincere Thank You to all of you who took the time to vote for us. We appreciate you very much. It is an honor for us to serve you and grateful for everything you have done to help us get where we are today.

If you would like to view the official announcement, the post can be found at: http://www.telecomawards.com/

We will be able to publish the official artwork & press release Tuesday Dec 14th.

Tis the Season! 25 Days to Save

2010-12-01T11:51:00.002-07:00

As we are celebrating the holiday season, our book host is offering a discount on our printed books through 12/25/10 via the online store at: http://stores.lulu.com/clerecomm . Be sure to also check the site for the daily December promotions as well – a different promotion each day at: http://www.lulu.com/holiday_coupons/

$5 off
any 5 paperback books
Coupon code:
SAVEFIVE
Through 12/20/10

Our Phone+ Article: Tweeting for Prospects

2010-11-19T14:38:00.003-07:00

You will find in the Phone+ December 2010 YOU Edition issue, an article about Social Media - specifically Tweeting writen by our CEO. Take a moment to check it out:

http://www.phoneplusmag.com/ebooks/2010/11/phone-you-edition-2010.aspx

Interview with Partnerpedia about our Social Media Books

2010-09-08T09:29:00.002-06:00

Partnerpedia Views with author Hollie Clere on her book Social Media in Telecommunications 12345

September 07, 2010

By Vanessa Ho

To listen to the podcast, click here

In this episode of Partnerpedia Views we are talking with Hollie Clere, author of "Social Media in Telecommunications," a guide that equips agents and telecom companies in the launch, development and processes for adding Social Media to their online presence, support offerings and customer engagements.

Hollie also is the founder and owner of Clere Communications, a company that helps telecommunication agents grow their business.

Hollie has been involved in the telecommunications industry for over 13 years. She started her company over seven years ago supporting Agent Business Partners in back office needs.

We talked to Hollie about her book "Social Media in Telecommunications" and what led her to write it and include Partnerpedia in its chapter on "Looking at Social Networking Platforms and Tools." As well, Hollie offers some tips she gives in the book.

"Social Media in Telecommunications" is available either as an e-book or in print on the Clere Communication's website and can be ordered here: http://www.clerecomm.com/Book.html

Sneak Peek at the book “Social Media in Telecommunications”

2010-06-04T09:44:00.001-06:00

I have found that with Telecom; there are specific social media spaces that were more effective than others. I felt the strong desire to help those in the Telecom Industry develop their branding, find useful tools and sites where other Telecom businesses are present and utilize tools that will help them market their companies in a new way. The process can be rewarding and fruitful, but has taken me time to determine which sites my clients or prospects may be visiting, how to best contact them, and which sites would become home to personal contacts vs. business contacts.

“Social Media in Telecommunications” is a guide to help Telecommunications companies sift through the grey and become successful in Social Media.

CHAPTERS & TOPICS:

► SUMMARY OF SOCIAL MEDIA

✔ WHAT IS SOCIAL NETWORKING?
✔ THINGS TO CONSIDER IN TODAY’S MARKET
✔ WHAT IS BRANDING?

► INS AND OUTS OF SOCIAL MEDIA FOR TELECOM

✔ WHAT DOES SOCIAL NETWORKING LOOK LIKE IN TELECOM?
✔ WHY SHOULD YOU CONNECT?
✔ WHERE DO YOU CONNECT?

► CONNECTING THROUGH SOCIAL MEDIA

✔ HOW DO I SECURE MY USERNAME ON MULTIPLE SITES?
✔ WHAT DO YOU DO AFTER YOU CONNECT?
✔ HOW DO YOU MEET OTHERS?
✔ WHAT IS THE BEST ETIQUETTE FOR ONLINE COMMUNICATIONS?

► TOOLS AND BUILDING PROFILE CONNECTIONS

✔ HOW DO I MANAGE SEARCHES AND MULTIPLE SOCIAL NETWORKING PLATFORMS?
✔ HOW DO I FIND CUSTOMERS?
✔ HOW DO YOU ADVERTISE TO YOUR CONNECTIONS?
✔ HOW DO I GET RECOMMENDATIONS?

► DEFINING YOUR SCOPE AND BUSINESS PLAN

✔ IMPORTANT TIPS ABOUT YOUR LISTINGS
✔ HOW DO I KNOW THIS IS RIGHT FOR ME?
✔ HOW CAN YOU TRACK OF BUSINESS DERIVED FROM SOCIAL NETWORKING?
✔ HOW CAN YOU PLAN SOCIAL MEDIA POLICIES FOR YOUR COMPANY?
✔ MILESTONES

► LOOKING AT SOCIAL NETWORKING PLATFORMS AND TOOLS

✔ LINKED IN
✔ TWITTER
✔ BLOGGING
✔ FACEBOOK
✔ MYSPACE
✔ PARTNERPEDIA
✔ YOUTUBE
✔ XEESM
✔ GOOGLE ALERT
✔ SLIDESHARE

► KEY POINTS TO REMEMBER

A few brief Tips from the book:

 Always take time to think through your marketing and goals

 Discover what social media sites your customers have presence

 Never bash a competitor, vendor, partner or individual

 Stay consistent with your profile language, images, colors and logos

 Utilize tools to help you manage these sites

 Develop a daily schedule to manage these tools, and fulfill your marketing and prospecting goals

 Be aware of who is presenting information about your company online

 Establish and utilize keywords to maximize functionality and visibility on all sites

. . . You will need to read the book to get the rest of the information . . .

We are open to comments, so please let us know if you are interested in writing a recommendation for us to post on the website.

What is the skill you value most in Telecom Back Office/Project Management Support?

2010-05-11T11:01:00.002-06:00

In a small poll I conducted on LinkedIn, I asked the question, “What is the skill you value most in Back Office/Project Management Support?”

85% of the answers voted for Active Communication
14% Order Paperwork Efficiency

Not one voted for:
Thorough Documentation
Customer Experience
Timeliness of Deliverables

I think all 5 are important, and I must say that if I could only choose one, it would probably be Active Communication.

• What are your thoughts?
• Are there items that you feel should have been added to this list?
• What are the 5 top PM qualities you look for?

http://polls.linkedin.com/poll-results/47456/euylr

Please feel free to provide feedback through LinkedIn or this forum.

Xeesm™ Building Momentum With Indirect Channel Partners

2010-04-29T08:57:00.001-06:00

New business opportunity for entrepreneurs building a profitable social medium business

FOR IMMEDIATE RELEASE

Palo Alto, CA Apr 28, 2010 – Xeequa Corp. a provider of social business applications with over 30,000 users in 24 countries announced today that it will sell its solutions through business partners worldwide.

The company’s Social Relationship Management systems will continue to be supported by the company, training, consulting services and solution implementation will be provided by trained business partners.

“Since the launch of our Social Relationship Manager, Xeesm™ (pronounce ‘see sum’), in summer 2009, we rapidly grew our user base worldwide,” said Xeequa CEO, Axel Schultze who explained the reason for building a partner network.

The decision to build a partner channel was based on three objectives:

• To provide localized support wherever our users are located

• To be able to scale at the speed of social media growth

• To use the most cost-efficient sales model.

“In addition to our strategic objectives, we understand that collaborating with others is a cornerstone to success and to a large degree what social media is all about,” Schultze added.

Xeesm™ Business Partners from the US, Europe, Latin America, Australia and Singapore have been trained by the company in three major areas including product knowledge, sales strategies, and business planning.

“In helping Telecommunications Agents grow their business with Social Media, we have found that the Xeesm social relationship management tool can help organizations through their entire social selling process from initial engagement to the final sale and service” said Hollie Clere Project Manager / Auditor, Clere Communications, LLC, Colorado, USA. “We are excited to Partner with Xeesm to better enhance the social media support services we offer to our clients.”

View the full article here: http://xeesm.com/_/site/index.php/2010/04/28/xeesm-business-partner/

Follow Feature on LinkedIn

2010-04-28T13:50:00.001-06:00

Have you logged into LinkedIn lately? There is a feature on there where you can "Follow" a company. Find your company on there & be sure to "Follow" it.

Here is the URL for our company site:

http://www.linkedin.com/companies/301194

If you don't have the "Follow" option on your page yet, keep checking back in because they are updating the access on profiles constantly.

The image looks like this:

Information on the book: "Social Media in Telecommunications"

2010-04-27T11:19:00.002-06:00

Check out this SlideShare Presentation about our book:

Social media in telecommunications

View more presentations from Clere Communications, LLC .

"Guide to help Telecommunications companies sift through the grey and become successful in Social Media." by: Hollie Clere

ISBN: 978-0-557-43768-9

Only $29.95

Clere Communications Partners with RPM Software

2010-04-23T13:36:00.001-06:00

"RPM Software has certified Clere Communications as a training and support consultant for their AGENT, powered by RPM, software. Having worked with the AGENT platform over a number of years Clere Communications has become extremely knowledgeable regarding the functionality and utility of the software for Telecom customers. Certification with RPM Software demonstrates sufficient understanding of the AGENT software to effectively support users of the tool.

As described by Roger Balm, CEO of RPM Software, "In their ongoing efforts to provide superior service and support, Clere Communications has become our first certified AGENT back office consultant. We are excited to have Clere Communications become an extension of our support network and offer outsourced support to all AGENT subscribers."

"Clere Communications is honored to receive Certification from RPM for the support of Partners on their commission and order management platform. We are excited for this opportunity, partnership with RPM and we are committed to continue delivering the best possible support and training services to agent partners", stated Hollie Clere, owner of Clere Communications.

About Clere Communications

Clere Communications is focused on telecommunications auditing, business consulting, and project management on behalf of agents. They support agents, brokers, and subagents across the United States with nearly any carrier they represent. They have been providing these services to agents for over 12 years.

To learn more about Clere Communications visit http://www.clerecomm.com/Home_Page.php

Sincerely,

Joe Laratta

Sales Director, RPM Software"

CenturyLink and Qwest Communications Merger website

2010-04-23T09:30:00.001-06:00

If you are interested in following the CenturyLink and Qwest merger online, they have published a website detailing the specifics. Visit thier URL:

http://www.centurylinkqwestmerger.com/entry.php

You can also visit:

http://news.qwest.com/centurylinkqwestmerger

Announcing Book Release “Social Media in Telecommunications”

2010-04-22T11:15:00.001-06:00

Clere Communications is announcing Book Release of “Social Media in Telecommunications” by Hollie Clere:

It is a guide to help Telecommunications companies sift through the grey and become successful in Social Media.

"Guide to help Telecommunications companies sift through the grey and become successful in Social Media." by: Hollie Clere

ISBN: 978-0-557-43768-9

Only $29.95

RPM Software Certifies Clere Communications

2010-04-21T16:22:00.001-06:00

Announcement:

"Clere Communications is now the first certified RPM consultant. If you're looking to hire some 3rd party RPM expertise, they are our recommendation.

This is a program we're looking to expand, and it's exciting that the RPM subscriber base is now large enough to support independent consultants.

Sincerely,
Jade Ohlhauser
Product Manager, RPM Software 04/21/2010"

Spiff Program Can Cause Hardships for Customers

2010-04-13T14:36:00.002-06:00

Many carriers offer a spiff program where the Agents can quickly input minimal data to process an order, then get paid a decent spiff & be on their way. Downfall to this is; the amount of time it takes the carrier to then process the order – in which the customer & agent ultimately suffer.

A spiff isn’t always ALL it is cracked up to be when you sacrifice the quality of implementation for your customer. Look at the life cycle of an average order: Let’s say it takes about 30 days to get a standard T1 order processed, scrubbed, keyed, FOC received, circuit delivered, then turn up is ready to schedule. If you add another lesion in the mix between your PM and the customer, you are waiting for them to communicate with the customer, phone tag, questions, documents to be signed, more questions, then the process will finally begin . . . you are looking at a two week delay to your already 30 day interval. Sure, if you establish this with your customer ahead of time – you should be ok, but if you have a high priority order – what do you do when service is delayed due to mediation process?

Good rule of thumb in cases such as this – if it is worth it to you to get paid a few $100 for an order upfront rather than rely on your tried and true methods of order processing, feel free. We encourage the engagement of the spiff & would prefer all of our partners get the most money possible for each deal. We just suggest that instead of entering the minimum required information document- then hoping it all goes well; you should continue to engage your PM from initiation to mediate the communication, process and updates on the project daily so the order gets processed in the quickest, most efficient manner. You and your customer can not afford time lost between phone calls. Be sure that you & your PM have developed the action plan prior to the request getting submitted, finalize all paperwork so the order gets processed quickly. Only you & your PM can achieve success in the delivery of these types of orders.

Clere Communications is a “Social Media Academy Empowered Partner”

2010-04-08T11:04:00.001-06:00

The first graduating class of the Social Media Academy Channel Empowerment Program received their “diplomas” after completing a rigorous six week program and passing a final exam.

Apr 08, 2010 – Happy resellers posted ”virtual high-fives” across their social media spaces and set off to engage their customers and vendors in a more social and comprehensive manner. This program was sponsored by Qwest, EMC and Partnerpedia to improve the social media awareness of their channels . . .

Read the full article: Click Here

How can you get connected in Social Media specifically for Telecom?

2010-03-11T13:06:00.001-07:00

I wanted to let you know about a new package we are offering to Agents. There are 2 variations.

Social Media Ramp-Up & Social Networking Support

Social Media Ramp-Up includes setting up & developing your Social Media Sites to promote your branded individual & your branded company to your connections & future prospects. We will get your profiles developed with essential keyword searches, content & stamp your company in the social media markets. We will also setup for you & teach you how to use all of these sites via a free online portal that will optimize your productivity. We will consult you on the best practices in marketing specific for Telecom, Telecom prospects & build your following quickly.

Social Networking Support is a service we offer to monitor these platforms for you with reporting on a weekly, bi-monthly or monthly basis. It is important to have current visibility on these platforms with consistent activity to build trust, relationships & knowledge of your services. You can have access to the media platform at any time to view productivity in addition to the reporting options we will provide to you. You will be able to target specific prospects via the social networking tools & market your business in a way that you haven’t been able to do before.

Fact: Qwest developed a team of social media experts to support existing customers. What they found is when people would complain about their services online, there was no visibility to help them & they were losing business. 7 out of 10 of complaints on Twitter about Qwest were responded positively by the end user & customers were retained. In the last 6 months, large companies including Qwest and Cisco have not only branded but perfected the customer experience by helping the customers real time with their issues.

Fact: Customers will research your branding/profile prior to calling you back on a cold call. How do I know this? Many of you did the same with us before calling us for support services. Where are they looking? LinkedIn, Twitter, Facebook and Google. If you don’t have a website, you may be overlooked. In addition, Google pulls feeds from LinkedIn, Facebook & Twitter for specific keyword searches. If you aren’t on active with a broad profile on these sites – you may be overlooked because they won’t know much about you.

Fact: By allowing us to manage these services for you – on a flat rate basis each month – you know the following:
(1) You won’t have to learn the specifics about Social Networking ins & outs
(2) You will be in the field more – instead of trying to figure out how to connect & maintain your profile
(3) All direct messages or inquiries will be filtered to you immediately with the option for you to personally respond

If you are interested in letting us help you grow your business through this new technology, let me know. The tools we use are completely free, the only cost to you is our flat rate.

Don’t be left behind because of a lack of online presence.

Don’t let your customers feel neglected if they contact you online & you infrequently login.

Telecommunication Support Services

2010-03-09T15:59:00.003-07:00

Check out this SlideShare Presentation:

Telecommunication Support Services

View more presentations from Clere Communications, LLC .

Channel Partners Expo March 1-3 in Las Vegas, NV

2010-02-11T16:42:00.002-07:00

Our CEO will be attending Channel Partners Expo in March. If you are interested in scheduling a meeting during that time, please send her an email directly at hclere@clerecomm.com

Reflection on the Qwest QMarket Place Event Jan 2010

2010-01-18T09:09:00.001-07:00

Each year, the Qwest QMarket Place Event is a time for us to visit with old coworkers, channel sales managers, visit with Agents and meet new companies in the Telecom business. This year we had a great time catching up, sharing business practices and learning about new technologies and strategies.

The format was slightly different this year, than past shows. The Product Fair was held on Thursday, during breakout sessions instead of Wednesday evening after the on boarding training. The disadvantage for partners attending the breakout sessions, was the inability to participate in the product fair, but it also made the product fair less congested, giving those who had specific product questions, the forum to have one-one time with specialists. It would have been great for our AC & SE Teams to have been there, as these relationships are crucial to the building of sales, process & business functions for each Agent.

We found the breakout sessions we attended were comprised of very useful information, experts in the area and there was a lot of time for not only understanding the technology / process, but also question answer sessions. This was very helpful for a deeper understanding of how Qwest is positioned in the market for new technology trends.

If you have ever considered attending the QMarketplace Event, but never taken advantage of the opportunity, I would recommend trying to attend next year. When planning, schedule yourself to arrive to Denver by 11am, on Wed, giving you time to meet your CSMs in the partner lunch, attend the on boarding (or refresher) and stay for the full event with Awards Dinner Thurs. Plan to either join the group on the ski trip or head home on Friday.

It would be great to meet those of you next year who were unable to attend!

Goals for 2010 and Reflection on 2009

2009-12-01T13:49:00.000-07:00

When thinking about goals for 2010, we looked at the economy first. All of the shifts happened when people looked at politics, and the media began to spread fear. We believe that even though we too are effected by strains in the economy, that the light at the end of the tunnel is already here, we just have to be open to embrace it. We are at a new age, with different challenges, and although challenges are difficult to adjust to, we believe that if we are open we can change things.

We are very grateful for each of our clients. The relationships we have built are amazing. The carrier relationships continue to grow stronger and our clients continue to thrive. This is a blessing for us to witness. We feel we are a large part of each of their families and this is a special gift. Although our budget has eliminated some special gifts we send each year, we know that they understand their value in our work relationship.

2009 Introduced many changes for us. The launch of the blog, multiple social networking tools & the development of the PM & Auditing Certification Process. We are proud of the work we have done this year & for the benchmark of looking back 12 months at the quality of labor put into every hour of every day. As we hope to continue to grow & support more Agents, we are hopeful about the progress the carriers have with their Agent programs & the Customer/Agent driven focus they project to have. It is exciting to see the incentives some of the carriers have brought forward to the Agents. It is an exciting time to be in Telecom. Imagine what it will look like in the next year. Technology will continue to evolve, more products will be perfected & introduced, Agents will continue to grow.

Our plan for 2010 is to continue to support you in the best ways we know how. You are the reason why we are here. We want you to know that & if we don’t tell you often enough – you are our family too.

We pray this year will bring much fruit to your businesses, to your families & to your prosperity!

Sorting Through Social Media

2009-10-26T14:25:00.001-06:00

This is a very interesting video featuring Mike O'Niel of Integrated Alliances from the Channel Partner Expo in Miami 2009.

http://telecomsalesandmarketing.blogspot.com/2009/10/social-media-seminar-from-miami-trade.html

Telecom Challenge

2009-07-13T11:47:00.001-06:00

In these uncertain economic times, Agents are challenged with how to bring in new business, maintain existing customer bases, and hit carrier commitment levels. The other challenge is the surge in Social Network Marketing, time and budgeting all of the above. How do you overcome these obstacles?

The Telecom Challenge

(1) Give a little to gain a lot - what does this look like? Giving that time is disappearing, bills are increasing and customers are thinning out, you need to invest in client management. Client management is constant contact with your customers assuring them that you are there for them during these economic times. Invite them to an account review to ensure that their services are up to date and contracts are under the best promotions. Contact them when new promotions are released, but involved in their day to day. Be an advocate on a higher level.

(2) How can someone achieve this when time is so thin and budget is low? Outsourcing this service will provide a great buffer for you & the client. By providing a team of people who are there to support you, your customers and their needs. In fact, we have an entire process dedicated to help you achieve this. If you haven't taken a look at our new support offerings, you should consider them.

(3) Flat rate packages keep you from questioning time vs reward. We have launched a few new plans that are offered on a flat rate basis that will help you budget long term your Client Management Services vs your Back Office/Pm Services. Contact a Representative today to see what this may look like for you. You will be pleased at the affordable package rates.

(4) Some Partners have gone back to the drawing board. When you consider your sales volume, your carrier contracts vs. time, some partners have gone back to project managing & placing their own orders. What they have not seen is the decrease in visibility in the marketplace. As they have been working on projects - they haven't been in the field managing customers, increasing sales and hitting carrier commitments. Press in & continue to allow your Back Office Support to provide those services for you. It will pay for its self in the long run. No matter how small or large the deal, if your core gifting is in sales - you will spend more time in paperwork and management then you would if you were in the field selling. We continue to offer support for Agents, Partners and Auditors. It is our core & what we pride our selves in.

Consider these as Challenges for your business. Do you have what it takes to give a little to gain all of the things your business is committed on providing for your Customer Support Experience? It isn't about just getting an order in the system, it is about long term relationship building and maintenance.

TEM Solutions

2009-06-05T13:13:00.001-06:00

Telecom Expense Management is the art of managing carrier invoices on a monthly basis. We can help with some of your small to medium size accounts. With access to customer invoices, we can validate carrier charges, identify any billing issues and make corrections to any errors on a monthly basis. We fully implement corrections and credits on the customers’ behalf. We ensure all changes through completion and guarantee if there is an error, it is rectified.

Our goal is to help you & your customer manage and maintain communication expenses on a monthly basis. You will never have to deal with the dispute process with the carriers moving forward. Most of an organizations communication expenses are related to monthly billing with the telecommunications provider(s). This includes all voice, data, Internet and long distance services.
We require access to view the accounts and a Letter of Authorization, providing us with permission to pursue credits and correct the accounts on the customers' behalf

· We granularly comb through every aspect of a customer's account with each carrier
· We have relationships with most of the large carriers across the United States which has given us the ability to build relationships with the billing teams, order centers and product validation groups
· We have the ability to recover credits for up to 24 months with most carriers
· Our Implementation Staff is in house and is seasoned in process and order management

Each month the customer will receive . . .
· A financial analysis of what is paid - specifically noting if any disputes have been submitted to the carrier for billing errors.
· Reports tailored to customers' internal accounts payable reporting

No matter the size of your customer, we have a solution for you. We also work with TEM providers with database applications for large opportunities as well.

Clere Comm Interview with TA

2009-06-01T10:09:00.002-06:00

Click this link to hear our audio interview with TA:

http://www.telecomassociation.com/vendor/clerecomm/media/TA_Introduces_Clerecomm1.mp3

Going GREEN in TELECOM

2009-05-13T13:38:00.001-06:00

How can we go Green in Telecom?

Today, people are growing more & more concerned with conservation, carbon footprint, energy efficiency & further protecting the planet. Telecommunication companies have also jumped onto "Go Green". What does this really look like in Telecom & how can we - as business owners make a change in our businesses? Or is this marketing that just makes us "feel good"?

What are Telecom Providers starting to consider?

There is a lot of talk buzzing about reduction of carbon dioxide emissions. Large providers throughout the world are making preparations to take specific actions to improve energy consumption in their "highest energy-consuming" facilities. If you search online, some companies have actually posted their "Carbon Footprint" publically to show measures of their concerns & efforts to reduce it. Some are considering power resources such as solar or wind-powered facilities.

In research I have seen, here are viable ways your company can "Go Green" with IT . . .
Recycle used equipment - seek the rules in local and national laws, research companies with specifically approved licenses to refurbish & reuse existing phone systems, mobiles or IT equipment. Be sure to research & implement the best ways to protect your company information as the equipment you recycle should be whipped clean of anything private or proprietary.

Paperless Office - invest in the equipment and backup/remote backup necessary to ensure limited to no paper/ink materials are utilized on a daily basis. This transition will take time & money, but you can eventually scan all of your paper folders into electronic versions & come close to eliminating the need to paper documents. Most important thing to note is you MUST MUST MUST back up all of your electronic data & files to a local & remote backup source. You should carefully research these options. In most cases, you will have an initial investment, a monthly investment on backup services, but then little to no investment in paper/folders/ink/etc.

Recycle Office Supplies - paper products are most used in offices, which is a great place to start recycling. Consider investing in a shredder & recycle all paper materials you would normally throw in the trash. Like I mentioned previously - be aware of confidential information & the proper ways to destroy that information. Ever considered toner or ink cartriges? Many Office Supply Stores are now providing options to recycle these supplies - some actually have incentives for discounts based on quantity. Other companies offer services which give you the ability to reuse your ink/toner cartridges by getting them refilled. It is a cost effective way to reuse a product. Even consider purchasing recycled products instead of newly manufactured products.

Energy Efficient Lighting - There are light bulbs & different light sources that are supposed to product bright light without the use of as much energy. Consider in investing in the change to these bulbs. They are a bit more expensive, but are made to last longer.

It makes since - really - for everyone to be more aware of the resources that are available & ways to utilize those resources.

Clerecomm uses all 4 of the options noted above - though we will never be a "true" paperless office until the carriers eliminate the need for paper agreements, we are as close as we can be to it. We encourage you at ways to consider how your business supplies are resourced & if you own a large office, building or multiple locations, consider the investment on how to "Go Green" with renewable resources.

Price, Provisioning & Commission Problems Reported at New Online Forum

2009-05-04T12:51:00.001-06:00

http://www.telecomassociation.com/vendor/taa/2009_WIR/090501.htm#PM%20forum

Click the link above to view the article about the Project Manager Forum we will co-managing with the Telecom Association.

"By Dan Baldwin, TA Executive Director

TA has created a new online forum where TA members can report pricing, provisioning and commissioning problems they are having with their providers. Click here to access the forum now to read about or report problems.

The "Project Manager (PM) Forum", is for channel partner and telecom agency project managers, owners and other operations personnel so they have an objective "non-sales" place to go to report and solve problems they're having with their carriers, resellers or providers and to see if anyone else is having similar problems.

The PM forum will be moderated by TA member Hollie Clere of Clerecomm, an outsourced provider of operational and administrative services for telecom agencies and providers. "For over six years we've been working with all the major providers to make sure our client's deals are priced, provisioned and paid correctly", stated Hollie Clere. "There are very few pricing, provisioning and commission problems we have not seen an solved. We are honored that TA invited us to share our expertise with TA members by moderating the PM forum."

The PM forum is not conceived to be a "shooting gallery" for agents to take cheap shots at carriers so much as to be a place for everyone to quickly learn about topical problems and the best ways to solve or avoid the problems."

Additional Service Offerings

2009-04-28T11:54:00.001-06:00

SOCIAL NETWORKING SUPPORTThere is a lot of buzz these days about social networking, connecting to your customers, vendors, providers and networks on a higher level. It is important to consider the tools and resources available to help grow your network and increase communication with your customers and service providers. Some of these sites may include LinkedIn, Facebook, Twitter, so on.

We can help with that.

We know time is important to you, so we are now offering a service to your company to help keep you in the field while managing your connections via the internet. We have a new package available to you for Social Networking. We will setup your profile for you, build, network & help market your company & promotions by managing your networking tools for you. You provide the content, logo & profile image & we do the rest. You will receive weekly notifications of inquiries, updates, discussion boards, you tell us how and if you would like to post carrier promotions, company discounts, new service offerings & promote your website. We can also help you manage a weekly blog. You provide the content & we will manage the hits, questions, comments, etc for you.

FUNNEL MANAGEMENTYou may be at a place where your funnel needs revamping. Maybe you don't have the time to connect with your customers on a quarterly basis. We can help with that. All you need to do is provide us with the information, what you would like for us to highlight with your customer, be it a friendly "hello - just wanted to see how everything is working for you" or a bi-annual acct review to validate billing & ensure expired agreements are not passed up. We don't do the sales piece, that is your gifting - but we can help ensure that your customers are regularly contacted by phone, email or blog updates.

Contact us today for more information on any of these options. We are a full back office provider, so if you have an idea of something we may be able to assist you with, please let us know & we will see how we can make it work for you.

Training and Management Support for Existing Back Office Teams

2009-04-21T13:16:00.002-06:00

If you employ a full Back Office Team and are seeking grooming, training, and maintenance to enhance your existing team efficiency, we can provide training seminars, new employee training, management and consultations to refresh and enhance procedures, practices, and to further streamline implementation. It is important to stay up to date on carrier best practices and standards, so we can help your team get to the next level of project management support to best service your customer. This training is tailored to business needs.

The Telecom Audit

2009-03-24T13:17:00.001-06:00

In this ever changing economy, the nation is seeking freedom from financial burden, release from painful debts and security in the workplace. As we travel down a road of unparalleled oddities, we need to refocus our visions, models and core strengths in Telecommunications, in a different direction for our customers.

Focusing on the Telecom Audit, there are many broad practices which should become fine tuned and refurbished. An audit isn't just a onetime occurrence that sparks possible migration to other carriers, contract renegotiations or increase in spend (in some cases). Develop and market your business as a Customer Care Organization focused on inventory management and cost reduction for your customer. Become their true, single point of contact by engaging with them on a higher level.

The Telecom Audit should be focused on these core items:
* location/inventory management
* validity of contract vs. tariff vs. invoice vs. customer service records
* taxation compliance
* terms and condition clauses
* validity of packages / grandfathered products
* terms of service
* technology changes
* historical review back 24 months

The list can continue, but you understand that the review is more than an apples to apples MRC review, rather an apple to fruit salad list of items. This requires further digging that could result in savings and credits for the customer. Derived from the savings and credits, consider the fee for the time associated with conducting the audit and how that should be negotiated with the customer. Billing errors can occur on any carrier invoice, with any size business, so don't leave out your small to medium sized customers. Also consider the language of the agreement you negotiate to ensure your time is accurately compensated. We can work with the agent to craft the agreement so your fees don't end up higher than the recovery.

We have worked with Agents, Brokers and Business Partners on projects with spend from as small as $1K/month spend to $3M/month spend, recovering an average of 15% on billing errors in historical audits, optimization for long term savings, and inventory management. At times, credits can go back as far as two years, depending on the terms and conditions with the carrier.

We recommend outsourcing the service to companies specifically trained in how to implement a full granular audit. They will know what to look for, how to project and manage the changes, renegotiate contracts, manage inventory and recover credits for your customer. Logically, if your team isn't trained on how to perform a thorough granular audit, it makes since to budget time to bring in those who have practiced these skills for years.

Moving forward, develop a plan to revisit your base every six to twelve months, with a fresh vision of long term savings and credits for your customers. By presenting the extra added value of pursuing credits and long term saving options to your customer, you increase their trust in your service, delivery and most importantly remind them of your presence on a more frequent basis. Retaining those relationships are crucial to maintaining the stability of your base. Equipping your best business practices that offer proven customer experience options, are processes that any Telecommunication Consultant should consider.

Does Outsourcing Support Services make sence?

2009-03-12T00:53:00.001-06:00

What are advantages of OUTSOURCING Back Office Support?

Businesses STRUGGLE with these key items:

· Budget
· Business Loans
· Equipment Expenditure Needs
· Telecom Costs
· Office Space needs
· Benefits for Employees
· Salaries
· Overhead vs. Profit

In this market, with the economy changing so frequently and drastically, it just makes since to outsource services. Outsourcing will CHANGE:

· Budget – you budget ONLY for the support you need
· Business Loans – loans won’t need to be taken out to pay for salaries or equipment
· Equipment – the outsource has all of their own, computers, routers, printer, toner, paper, etc.
· Telecommunication costs – the outsourced team has all of their own phones, phone lines, internet, headset, etc
· Office Space – the outsourced is remote, no office space required
· Benefits – the outsourced is responsible for their own taxes, medical, dental, vision, life insurance & 401K
· Salaries – there are no salaries - you only pay for time actually worked
· Overhead vs. Profit – we don’t calculate any percentage of your commissions for our compensation, we will only invoice you for time actually worked.

Outsourcing will help you GAIN:

· More time for sales
· A support team that you don’t have to train
· A support team that helps you diverse into multiple carriers markets
· Experienced
· 1099 support is a tax benefit

Commission Management

2009-03-12T00:34:00.001-06:00

We support Agents Commission Management as well. Some Partners have their own tools we can use to track orders, commissions, inventory, etc. Agency Maintenance is challenging with the details of sales, funnels, commissions, disputes & everything else that comes along with day to day management of a business. We can help take the load off with commission management. We can use your existing tools, or help you get ramped up with resources that are proven in the industry. Your money coming in correctly is crucial for your business, we are here to help.

Some partners use a tool called RPM. Here is some information about RPM Software.

"Agent, Powered by RPM, streamlines the commission management process by tracking all agent contacts, quotes, orders, issues and transactions in one location. Analysis and reporting is made simple and easy. Commission reports are automatically made available to your agents which builds trust, not to mention retention rates, sales productivity and account share. Central information management means you’ll never have to worry about multiple spreadsheets in multiple locations.

At the heart of Agent is RPM, a powerful, flexible, commission and process management engine that allows you to manage any contract for any agent without the need of a programmer. Our easy web-based interface makes customizing Agent for your business simple and easy.Agent lowers your administrative costs, increases transparency to information and optimizes the efficiency of your agent-support personnel. Why stay tangled up in complex commission processes? Let Agent, Powered by RPM, straighten things out tos they provide. If you are interested in further information, let us know and we can get you connected. - RPM Software"

We highly recommend their product, and we support the full range of the product offering. Contact us today so we can connect you to this amazing application.

Channel Partners Expo, Las Vegas

2009-02-23T10:13:00.001-07:00

March 1-3, 2009, our CEO will be attending the Channel Partners Expo at the Rio Hotel in Las Vegas. Please look for us as we would like to visit with you & share with you some of our newly refocused projects & skill sets for 2009.

Project Management - Refocused on PM services with multiple carriers

We have always provided PM support for multiple carriers, many of our partners are Qwest focused Agents
We are seeking Agents that provide services from other carriers as well.
We currently support Agents across the United States
We only need a few items to manage projects for other carriers provided by your Channel Manager
Call us today to see how easy it is to keep you in the field in sales, while we take the PM burdon off of your plate with ALL carriers

Commission Management - diving deeper for our Agents

We have always provided commisisons management as a service to our partners
We are re-announcing this skill set for all new & existing customers as another way to eliminate back office headaches & optimize your time for sales & business development
We can support multiple tools including RPM, Tiger Paw, custom Access Databases & more

Please contact us if you would like to schedule a one on one meeting with our CEO & Founder.
Clere Communications - Here for you.

TEM - Is this a solution for your customers?

2009-02-02T16:43:00.001-07:00

Many companies have looked at TEM options for thier customers / businesses. Telecommunication Expense Management is a good long term solution to manage large networks of accts with multiple carriers.

Here are some advantages:

Your accts payable department can focus on thier primary job functions instead of sitting on the phone with carriers each month managing & disputing bills
Every Telecom acct will be flaged if there is any variance in MRC & the TEM team to research on your behalf
You will receive credits sooner as you will not be managing the carrier on your own
You give approval for each investigation on behalf of your company
Employee resources are maximized
You can run reports on specific locations, spend types, and monthly costs for internal reporting - saving time on manually generated data
The fee associated is based on your Telecom volume

Here are some things to consider:

The TEM tools on the market today are run by companies that are not affiliated with Agents or Partners. Thus when an acct comes up for renewal, the acct can auto renew at a higher rate or auto renew at the existing rate as no one is managing that peice of it.
TEM is a good solution - but only a full package value after the inital audit is fully complete & all changes are made to the acct.
The auditor/agent / broker then becomes dis-engaged with the management of the acct, thus is unable to have visibility to promotions or contract changes that should happen long term, to avoid this - just have a strong relationship with your TEM representative.

Rules of thumb:

Higher an auditor focused ONLY on Telecommunication services
Higher the auditor to audit full inventory, recommendations, optimization & contract renegotiations - make sure the auditor completes all of the work - so nothing gets missed (keeping multiple hands out of the process as well)
Once the invoices and records reflect all changes are made, then it is time to engage the TEM organization for the long term management of bill review.
Each month the TEM will then work to ensure your accts do not show any new increase or decrease of monthly spend - keeping your bottom line where it needs to be
Re-higher your original auditor to do an act review every 6 months to ensure no accts are up for renewal, no new promotions are to be had & everything is up to par on the lowest possible rates.

We highly recommend you only work with companies who have been trained specifically how to audit Telecom invoices. Many "auditors" are not trained on how to read tarrif, contract vs csr vs invoices & thus many items are missed. Also such auditing firms have relationships and/or employs individuals who focus only on tax billing issues on Telecom invoices as well. These are all key items to review & will only be accomplished with seasoned Telecom auditors. We have a combined 35 years of experience in this specialty & we outsource our skills to other auditing companies & Agent Brokers. Feel free to contact us directly to work out an arrangement that is right for you & your business. We now work with over 5 TEM solution providers.

Project Management or Administrative Services

2009-01-27T09:56:00.001-07:00

When considering how to fulfill Back Office or Project Management needs, one will review experience, budget and time. When housing a full time employee you consider your bottom line, training, supplies, benefits, ramp up and office space.

The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.

We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more.

We offer you and your customer:

* Extensive knowledge of Telecom Products and Services
* Pricing and contracts
* Order Management and Order Delegation
* Professional Start to Finish Project Management
* Proactive Problem Resolution
* Industry Resources to "Get the Job Done"
* Administrative / Back Office Support
* Account Optimization Audits
* Repair / Support Assistance
* Commissions Management
* RFP Negotiation
* Billing resolution
* Many other services that fit your business structure

Types of Associates:
* Project Manager/Provisioner
* Administrator/Back Office Support
* Business Audit Representative
* Data Entry Representative
* Commissions Management Representative

We have many package options, so call today to see which package and services that work best for your company.

Telecommunication Consulting and Products

2009-01-27T09:53:00.002-07:00

Communication Consulting

We have relationships with Professional Consultants that are seasoned in the Communications Industry. Not only can we support you in Telecommunication Services, but we also can assist in Communications Network optimization and corresponding expenses. We have developed relationships with other companies in the Communications Industry on the local, national and international level, to save money on equipment, support, managed services, interconnect rates, website and hosting, phone systems, cabling and equipment leasing solutions.

Our job is to discover the best solution. We want to help optimize your productivity and business efficiency.

Telecommunication Products

We have very strong relationships with multiple Telecommunication companies and Partners. Through these relationships, we have experience with services from nearly 45 different carriers. A few of these services include Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3+, Dedicated, ATM, Internet, Long Distance, Wireless, Satellite, Ethernet and more.We do not have Master Agency with Any Carrier, so we are not partial to any specific carriers.

Telecommunications Auditing

2009-01-27T09:50:00.001-07:00

We can provide an audit of all communication related expenses.

In this audit, we analyze:
* How competitive are vendors’ rates
* Accuracy of billing
* Most cost effective solution

On average, we discover and recover billing errors that average 15% to 30% on each monthly Telecommunications invoice. Our goal is to reduce monthly communication expenses. Most of an organizations communication costs are 60% of their monthly budgeted expenses. This includes all voice, data and long distance services, networking and communication devices. With a thorough audit of each bill, we can recommend the reduction, elimination or consolidation of those expenses. Then, with your approval we will implement these changes. The goal is to save as much money as possible with a solution that makes sence.

We do not have Master Agency with Any Carrier, so we are not partial to propose any specific providers.

You will receive . . .
* A full itemized inventory of each location/account detail.
* Detailed descriptions of the function of each communication service.
* A financial analysis of current rates vs. new reduced rates after the recommended savings were implemented.

We require the most recent invoices and bills for all local, Internet and long distance service, current communication equipment bills, a letter of authorization to view the account (required by each telecommunications carrier) and a meeting to discuss your current communications infrastructure.

What we offer:
* Professional Start to Finish Project Management
* Extensive knowledge of Telecom Products and Services
* Order Management and Order Delegation