Goals for 2010 and Reflection on 2009

When thinking about goals for 2010, we looked at the economy first. All of the shifts happened when people looked at politics, and the media began to spread fear. We believe that even though we too are effected by strains in the economy, that the light at the end of the tunnel is already here, we just have to be open to embrace it. We are at a new age, with different challenges, and although challenges are difficult to adjust to, we believe that if we are open we can change things.

We are very grateful for each of our clients. The relationships we have built are amazing. The carrier relationships continue to grow stronger and our clients continue to thrive. This is a blessing for us to witness. We feel we are a large part of each of their families and this is a special gift. Although our budget has eliminated some special gifts we send each year, we know that they understand their value in our work relationship.

2009 Introduced many changes for us. The launch of the blog, multiple social networking tools & the development of the PM & Auditing Certification Process. We are proud of the work we have done this year & for the benchmark of looking back 12 months at the quality of labor put into every hour of every day. As we hope to continue to grow & support more Agents, we are hopeful about the progress the carriers have with their Agent programs & the Customer/Agent driven focus they project to have. It is exciting to see the incentives some of the carriers have brought forward to the Agents. It is an exciting time to be in Telecom. Imagine what it will look like in the next year. Technology will continue to evolve, more products will be perfected & introduced, Agents will continue to grow.

Our plan for 2010 is to continue to support you in the best ways we know how. You are the reason why we are here. We want you to know that & if we don’t tell you often enough – you are our family too.

We pray this year will bring much fruit to your businesses, to your families & to your prosperity!