Training and Management Support for Existing Back Office Teams

If you employ a full Back Office Team and are seeking grooming, training, and maintenance to enhance your existing team efficiency, we can provide training seminars, new employee training, management and consultations to refresh and enhance procedures, practices, and to further streamline implementation. It is important to stay up to date on carrier best practices and standards, so we can help your team get to the next level of project management support to best service your customer. This training is tailored to business needs.

The Telecom Audit

In this ever changing economy, the nation is seeking freedom from financial burden, release from painful debts and security in the workplace. As we travel down a road of unparalleled oddities, we need to refocus our visions, models and core strengths in Telecommunications, in a different direction for our customers.

Focusing on the Telecom Audit, there are many broad practices which should become fine tuned and refurbished. An audit isn't just a onetime occurrence that sparks possible migration to other carriers, contract renegotiations or increase in spend (in some cases). Develop and market your business as a Customer Care Organization focused on inventory management and cost reduction for your customer. Become their true, single point of contact by engaging with them on a higher level.

The Telecom Audit should be focused on these core items:
* location/inventory management
* validity of contract vs. tariff vs. invoice vs. customer service records
* taxation compliance
* terms and condition clauses
* validity of packages / grandfathered products
* terms of service
* technology changes
* historical review back 24 months

The list can continue, but you understand that the review is more than an apples to apples MRC review, rather an apple to fruit salad list of items. This requires further digging that could result in savings and credits for the customer. Derived from the savings and credits, consider the fee for the time associated with conducting the audit and how that should be negotiated with the customer. Billing errors can occur on any carrier invoice, with any size business, so don't leave out your small to medium sized customers. Also consider the language of the agreement you negotiate to ensure your time is accurately compensated. We can work with the agent to craft the agreement so your fees don't end up higher than the recovery.

We have worked with Agents, Brokers and Business Partners on projects with spend from as small as $1K/month spend to $3M/month spend, recovering an average of 15% on billing errors in historical audits, optimization for long term savings, and inventory management. At times, credits can go back as far as two years, depending on the terms and conditions with the carrier.

We recommend outsourcing the service to companies specifically trained in how to implement a full granular audit. They will know what to look for, how to project and manage the changes, renegotiate contracts, manage inventory and recover credits for your customer. Logically, if your team isn't trained on how to perform a thorough granular audit, it makes since to budget time to bring in those who have practiced these skills for years.

Moving forward, develop a plan to revisit your base every six to twelve months, with a fresh vision of long term savings and credits for your customers. By presenting the extra added value of pursuing credits and long term saving options to your customer, you increase their trust in your service, delivery and most importantly remind them of your presence on a more frequent basis. Retaining those relationships are crucial to maintaining the stability of your base. Equipping your best business practices that offer proven customer experience options, are processes that any Telecommunication Consultant should consider.

Telecommunications Auditing

We can provide an audit of all communication related expenses.

In this audit, we analyze:
* How competitive are vendors’ rates
* Accuracy of billing
* Most cost effective solution


On average, we discover and recover billing errors that average 15% to 30% on each monthly Telecommunications invoice. Our goal is to reduce monthly communication expenses. Most of an organizations communication costs are 60% of their monthly budgeted expenses. This includes all voice, data and long distance services, networking and communication devices. With a thorough audit of each bill, we can recommend the reduction, elimination or consolidation of those expenses. Then, with your approval we will implement these changes. The goal is to save as much money as possible with a solution that makes sence.


We do not have Master Agency with Any Carrier, so we are not partial to propose any specific providers.


You will receive . . .
* A full itemized inventory of each location/account detail.
* Detailed descriptions of the function of each communication service.
* A financial analysis of current rates vs. new reduced rates after the recommended savings were implemented.


We require the most recent invoices and bills for all local, Internet and long distance service, current communication equipment bills, a letter of authorization to view the account (required by each telecommunications carrier) and a meeting to discuss your current communications infrastructure.


What we offer:
* Professional Start to Finish Project Management
* Extensive knowledge of Telecom Products and Services
* Order Management and Order Delegation