What is the skill you value most in Telecom Back Office/Project Management Support?

In a small poll I conducted on LinkedIn, I asked the question, “What is the skill you value most in Back Office/Project Management Support?”

85% of the answers voted for Active Communication
14% Order Paperwork Efficiency

Not one voted for:
Thorough Documentation
Customer Experience
Timeliness of Deliverables



I think all 5 are important, and I must say that if I could only choose one, it would probably be Active Communication.

• What are your thoughts?
• Are there items that you feel should have been added to this list?
• What are the 5 top PM qualities you look for?

http://polls.linkedin.com/poll-results/47456/euylr

Please feel free to provide feedback through LinkedIn or this forum.

Clere Communications Partners with RPM Software

"RPM Software has certified Clere Communications as a training and support consultant for their AGENT, powered by RPM, software. Having worked with the AGENT platform over a number of years Clere Communications has become extremely knowledgeable regarding the functionality and utility of the software for Telecom customers. Certification with RPM Software demonstrates sufficient understanding of the AGENT software to effectively support users of the tool.



As described by Roger Balm, CEO of RPM Software, "In their ongoing efforts to provide superior service and support, Clere Communications has become our first certified AGENT back office consultant. We are excited to have Clere Communications become an extension of our support network and offer outsourced support to all AGENT subscribers."






"Clere Communications is honored to receive Certification from RPM for the support of Partners on their commission and order management platform. We are excited for this opportunity, partnership with RPM and we are committed to continue delivering the best possible support and training services to agent partners", stated Hollie Clere, owner of Clere Communications.


About Clere Communications


Clere Communications is focused on telecommunications auditing, business consulting, and project management on behalf of agents. They support agents, brokers, and subagents across the United States with nearly any carrier they represent. They have been providing these services to agents for over 12 years.

To learn more about Clere Communications visit http://www.clerecomm.com/Home_Page.php




Sincerely,

Joe Laratta

Sales Director, RPM Software"

Telecommunication Support Services

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Telecommunication Support Services

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Telecom Challenge

In these uncertain economic times, Agents are challenged with how to bring in new business, maintain existing customer bases, and hit carrier commitment levels. The other challenge is the surge in Social Network Marketing, time and budgeting all of the above. How do you overcome these obstacles?

The Telecom Challenge

(1) Give a little to gain a lot - what does this look like? Giving that time is disappearing, bills are increasing and customers are thinning out, you need to invest in client management. Client management is constant contact with your customers assuring them that you are there for them during these economic times. Invite them to an account review to ensure that their services are up to date and contracts are under the best promotions. Contact them when new promotions are released, but involved in their day to day. Be an advocate on a higher level.

(2) How can someone achieve this when time is so thin and budget is low? Outsourcing this service will provide a great buffer for you & the client. By providing a team of people who are there to support you, your customers and their needs. In fact, we have an entire process dedicated to help you achieve this. If you haven't taken a look at our new support offerings, you should consider them.

(3) Flat rate packages keep you from questioning time vs reward. We have launched a few new plans that are offered on a flat rate basis that will help you budget long term your Client Management Services vs your Back Office/Pm Services. Contact a Representative today to see what this may look like for you. You will be pleased at the affordable package rates.

(4) Some Partners have gone back to the drawing board. When you consider your sales volume, your carrier contracts vs. time, some partners have gone back to project managing & placing their own orders. What they have not seen is the decrease in visibility in the marketplace. As they have been working on projects - they haven't been in the field managing customers, increasing sales and hitting carrier commitments. Press in & continue to allow your Back Office Support to provide those services for you. It will pay for its self in the long run. No matter how small or large the deal, if your core gifting is in sales - you will spend more time in paperwork and management then you would if you were in the field selling. We continue to offer support for Agents, Partners and Auditors. It is our core & what we pride our selves in.

Consider these as Challenges for your business. Do you have what it takes to give a little to gain all of the things your business is committed on providing for your Customer Support Experience? It isn't about just getting an order in the system, it is about long term relationship building and maintenance.

Additional Service Offerings

SOCIAL NETWORKING SUPPORTThere is a lot of buzz these days about social networking, connecting to your customers, vendors, providers and networks on a higher level. It is important to consider the tools and resources available to help grow your network and increase communication with your customers and service providers. Some of these sites may include LinkedIn, Facebook, Twitter, so on.

We can help with that.

We know time is important to you, so we are now offering a service to your company to help keep you in the field while managing your connections via the internet. We have a new package available to you for Social Networking. We will setup your profile for you, build, network & help market your company & promotions by managing your networking tools for you. You provide the content, logo & profile image & we do the rest. You will receive weekly notifications of inquiries, updates, discussion boards, you tell us how and if you would like to post carrier promotions, company discounts, new service offerings & promote your website. We can also help you manage a weekly blog. You provide the content & we will manage the hits, questions, comments, etc for you.

FUNNEL MANAGEMENTYou may be at a place where your funnel needs revamping. Maybe you don't have the time to connect with your customers on a quarterly basis. We can help with that. All you need to do is provide us with the information, what you would like for us to highlight with your customer, be it a friendly "hello - just wanted to see how everything is working for you" or a bi-annual acct review to validate billing & ensure expired agreements are not passed up. We don't do the sales piece, that is your gifting - but we can help ensure that your customers are regularly contacted by phone, email or blog updates.



Contact us today for more information on any of these options. We are a full back office provider, so if you have an idea of something we may be able to assist you with, please let us know & we will see how we can make it work for you.

Does Outsourcing Support Services make sence?

What are advantages of OUTSOURCING Back Office Support?


Businesses STRUGGLE with these key items:

· Budget
· Business Loans
· Equipment Expenditure Needs
· Telecom Costs
· Office Space needs
· Benefits for Employees
· Salaries
· Overhead vs. Profit


In this market, with the economy changing so frequently and drastically, it just makes since to outsource services. Outsourcing will CHANGE:

· Budget – you budget ONLY for the support you need
· Business Loans – loans won’t need to be taken out to pay for salaries or equipment
· Equipment – the outsource has all of their own, computers, routers, printer, toner, paper, etc.
· Telecommunication costs – the outsourced team has all of their own phones, phone lines, internet, headset, etc
· Office Space – the outsourced is remote, no office space required
· Benefits – the outsourced is responsible for their own taxes, medical, dental, vision, life insurance & 401K
· Salaries – there are no salaries - you only pay for time actually worked
· Overhead vs. Profit – we don’t calculate any percentage of your commissions for our compensation, we will only invoice you for time actually worked.


Outsourcing will help you GAIN:

· More time for sales
· A support team that you don’t have to train
· A support team that helps you diverse into multiple carriers markets
· Experienced
· 1099 support is a tax benefit

Project Management or Administrative Services

When considering how to fulfill Back Office or Project Management needs, one will review experience, budget and time. When housing a full time employee you consider your bottom line, training, supplies, benefits, ramp up and office space.

The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.


We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more.


We offer you and your customer:

* Extensive knowledge of Telecom Products and Services
* Pricing and contracts
* Order Management and Order Delegation
* Professional Start to Finish Project Management
* Proactive Problem Resolution
* Industry Resources to "Get the Job Done"
* Administrative / Back Office Support
* Account Optimization Audits
* Repair / Support Assistance
* Commissions Management
* RFP Negotiation
* Billing resolution
* Many other services that fit your business structure

Types of Associates:
* Project Manager/Provisioner
* Administrator/Back Office Support
* Business Audit Representative
* Data Entry Representative
* Commissions Management Representative



We have many package options, so call today to see which package and services that work best for your company.