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Thursday, March 11, 2010

How can you get connected in Social Media specifically for Telecom?

I wanted to let you know about a new package we are offering to Agents. There are 2 variations.

Social Media Ramp-Up & Social Networking Support

Social Media Ramp-Up includes setting up & developing your Social Media Sites to promote your branded individual & your branded company to your connections & future prospects. We will get your profiles developed with essential keyword searches, content & stamp your company in the social media markets. We will also setup for you & teach you how to use all of these sites via a free online portal that will optimize your productivity. We will consult you on the best practices in marketing specific for Telecom, Telecom prospects & build your following quickly.

Social Networking Support is a service we offer to monitor these platforms for you with reporting on a weekly, bi-monthly or monthly basis. It is important to have current visibility on these platforms with consistent activity to build trust, relationships & knowledge of your services. You can have access to the media platform at any time to view productivity in addition to the reporting options we will provide to you. You will be able to target specific prospects via the social networking tools & market your business in a way that you haven’t been able to do before.

Fact: Qwest developed a team of social media experts to support existing customers. What they found is when people would complain about their services online, there was no visibility to help them & they were losing business. 7 out of 10 of complaints on Twitter about Qwest were responded positively by the end user & customers were retained. In the last 6 months, large companies including Qwest and Cisco have not only branded but perfected the customer experience by helping the customers real time with their issues.

Fact: Customers will research your branding/profile prior to calling you back on a cold call. How do I know this? Many of you did the same with us before calling us for support services. Where are they looking? LinkedIn, Twitter, Facebook and Google. If you don’t have a website, you may be overlooked. In addition, Google pulls feeds from LinkedIn, Facebook & Twitter for specific keyword searches. If you aren’t on active with a broad profile on these sites – you may be overlooked because they won’t know much about you.

Fact: By allowing us to manage these services for you – on a flat rate basis each month – you know the following:
(1) You won’t have to learn the specifics about Social Networking ins & outs
(2) You will be in the field more – instead of trying to figure out how to connect & maintain your profile
(3) All direct messages or inquiries will be filtered to you immediately with the option for you to personally respond

If you are interested in letting us help you grow your business through this new technology, let me know. The tools we use are completely free, the only cost to you is our flat rate.

Don’t be left behind because of a lack of online presence.

Don’t let your customers feel neglected if they contact you online & you infrequently login.

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