TEM Solutions

Telecom Expense Management is the art of managing carrier invoices on a monthly basis. We can help with some of your small to medium size accounts. With access to customer invoices, we can validate carrier charges, identify any billing issues and make corrections to any errors on a monthly basis. We fully implement corrections and credits on the customers’ behalf. We ensure all changes through completion and guarantee if there is an error, it is rectified.

Our goal is to help you & your customer manage and maintain communication expenses on a monthly basis. You will never have to deal with the dispute process with the carriers moving forward. Most of an organizations communication expenses are related to monthly billing with the telecommunications provider(s). This includes all voice, data, Internet and long distance services.
We require access to view the accounts and a Letter of Authorization, providing us with permission to pursue credits and correct the accounts on the customers' behalf

· We granularly comb through every aspect of a customer's account with each carrier
· We have relationships with most of the large carriers across the United States which has given us the ability to build relationships with the billing teams, order centers and product validation groups
· We have the ability to recover credits for up to 24 months with most carriers
· Our Implementation Staff is in house and is seasoned in process and order management

Each month the customer will receive . . .
· A financial analysis of what is paid - specifically noting if any disputes have been submitted to the carrier for billing errors.
· Reports tailored to customers' internal accounts payable reporting

No matter the size of your customer, we have a solution for you. We also work with TEM providers with database applications for large opportunities as well.

TEM - Is this a solution for your customers?

Many companies have looked at TEM options for thier customers / businesses. Telecommunication Expense Management is a good long term solution to manage large networks of accts with multiple carriers.

Here are some advantages:

• Your accts payable department can focus on thier primary job functions instead of sitting on the phone with carriers each month managing & disputing bills
• Every Telecom acct will be flaged if there is any variance in MRC & the TEM team to research on your behalf
• You will receive credits sooner as you will not be managing the carrier on your own
• You give approval for each investigation on behalf of your company
• Employee resources are maximized
• You can run reports on specific locations, spend types, and monthly costs for internal reporting - saving time on manually generated data
• The fee associated is based on your Telecom volume

Here are some things to consider:

• The TEM tools on the market today are run by companies that are not affiliated with Agents or Partners. Thus when an acct comes up for renewal, the acct can auto renew at a higher rate or auto renew at the existing rate as no one is managing that peice of it.
• TEM is a good solution - but only a full package value after the inital audit is fully complete & all changes are made to the acct.
• The auditor/agent / broker then becomes dis-engaged with the management of the acct, thus is unable to have visibility to promotions or contract changes that should happen long term, to avoid this - just have a strong relationship with your TEM representative.

Rules of thumb:

• Higher an auditor focused ONLY on Telecommunication services
• Higher the auditor to audit full inventory, recommendations, optimization & contract renegotiations - make sure the auditor completes all of the work - so nothing gets missed (keeping multiple hands out of the process as well)
• Once the invoices and records reflect all changes are made, then it is time to engage the TEM organization for the long term management of bill review.
• Each month the TEM will then work to ensure your accts do not show any new increase or decrease of monthly spend - keeping your bottom line where it needs to be
• Re-higher your original auditor to do an act review every 6 months to ensure no accts are up for renewal, no new promotions are to be had & everything is up to par on the lowest possible rates.

We highly recommend you only work with companies who have been trained specifically how to audit Telecom invoices. Many "auditors" are not trained on how to read tarrif, contract vs csr vs invoices & thus many items are missed. Also such auditing firms have relationships and/or employs individuals who focus only on tax billing issues on Telecom invoices as well. These are all key items to review & will only be accomplished with seasoned Telecom auditors. We have a combined 35 years of experience in this specialty & we outsource our skills to other auditing companies & Agent Brokers. Feel free to contact us directly to work out an arrangement that is right for you & your business. We now work with over 5 TEM solution providers.