Telecom Association Members Choice Award 2010: Admin
Showing posts with label Project Management. Show all posts
Showing posts with label Project Management. Show all posts
Tuesday, January 11, 2011
Telecom Association Members Choice Award 2010: Admin
Thank you to each of you who voted for us this year! It is an honor to serve you!
Telecom Association Members Choice Award 2010: Admin
Telecom Association Members Choice Award 2010: Admin
Tuesday, December 7, 2010
Telecom Association Members Choice Award . . . Winners Are . . .
We are pleased to announce that the votes are in & Clere Communications won the race under the "ADMIN" Category of the Telecom Association Members Choice Awards for 2010.
A sincere Thank You to all of you who took the time to vote for us. We appreciate you very much. It is an honor for us to serve you and grateful for everything you have done to help us get where we are today.
If you would like to view the official announcement, the post can be found at: http://www.telecomawards.com/
We will be able to publish the official artwork & press release Tuesday Dec 14th.
A sincere Thank You to all of you who took the time to vote for us. We appreciate you very much. It is an honor for us to serve you and grateful for everything you have done to help us get where we are today.
If you would like to view the official announcement, the post can be found at: http://www.telecomawards.com/
We will be able to publish the official artwork & press release Tuesday Dec 14th.
Tuesday, May 11, 2010
What is the skill you value most in Telecom Back Office/Project Management Support?
In a small poll I conducted on LinkedIn, I asked the question, “What is the skill you value most in Back Office/Project Management Support?”
85% of the answers voted for Active Communication
14% Order Paperwork Efficiency
Not one voted for:
Thorough Documentation
Customer Experience
Timeliness of Deliverables
I think all 5 are important, and I must say that if I could only choose one, it would probably be Active Communication.
• What are your thoughts?
• Are there items that you feel should have been added to this list?
• What are the 5 top PM qualities you look for?
http://polls.linkedin.com/poll-results/47456/euylr
Please feel free to provide feedback through LinkedIn or this forum.
14% Order Paperwork Efficiency
Not one voted for:
Thorough Documentation
Customer Experience
Timeliness of Deliverables
I think all 5 are important, and I must say that if I could only choose one, it would probably be Active Communication.
• What are your thoughts?
• Are there items that you feel should have been added to this list?
• What are the 5 top PM qualities you look for?
http://polls.linkedin.com/poll-results/47456/euylr
Please feel free to provide feedback through LinkedIn or this forum.
Monday, July 13, 2009
Telecom Challenge
In these uncertain economic times, Agents are challenged with how to bring in new business, maintain existing customer bases, and hit carrier commitment levels. The other challenge is the surge in Social Network Marketing, time and budgeting all of the above. How do you overcome these obstacles?
The Telecom Challenge
(1) Give a little to gain a lot - what does this look like? Giving that time is disappearing, bills are increasing and customers are thinning out, you need to invest in client management. Client management is constant contact with your customers assuring them that you are there for them during these economic times. Invite them to an account review to ensure that their services are up to date and contracts are under the best promotions. Contact them when new promotions are released, but involved in their day to day. Be an advocate on a higher level.
(2) How can someone achieve this when time is so thin and budget is low? Outsourcing this service will provide a great buffer for you & the client. By providing a team of people who are there to support you, your customers and their needs. In fact, we have an entire process dedicated to help you achieve this. If you haven't taken a look at our new support offerings, you should consider them.
(3) Flat rate packages keep you from questioning time vs reward. We have launched a few new plans that are offered on a flat rate basis that will help you budget long term your Client Management Services vs your Back Office/Pm Services. Contact a Representative today to see what this may look like for you. You will be pleased at the affordable package rates.
(4) Some Partners have gone back to the drawing board. When you consider your sales volume, your carrier contracts vs. time, some partners have gone back to project managing & placing their own orders. What they have not seen is the decrease in visibility in the marketplace. As they have been working on projects - they haven't been in the field managing customers, increasing sales and hitting carrier commitments. Press in & continue to allow your Back Office Support to provide those services for you. It will pay for its self in the long run. No matter how small or large the deal, if your core gifting is in sales - you will spend more time in paperwork and management then you would if you were in the field selling. We continue to offer support for Agents, Partners and Auditors. It is our core & what we pride our selves in.
Consider these as Challenges for your business. Do you have what it takes to give a little to gain all of the things your business is committed on providing for your Customer Support Experience? It isn't about just getting an order in the system, it is about long term relationship building and maintenance.
The Telecom Challenge
(1) Give a little to gain a lot - what does this look like? Giving that time is disappearing, bills are increasing and customers are thinning out, you need to invest in client management. Client management is constant contact with your customers assuring them that you are there for them during these economic times. Invite them to an account review to ensure that their services are up to date and contracts are under the best promotions. Contact them when new promotions are released, but involved in their day to day. Be an advocate on a higher level.
(2) How can someone achieve this when time is so thin and budget is low? Outsourcing this service will provide a great buffer for you & the client. By providing a team of people who are there to support you, your customers and their needs. In fact, we have an entire process dedicated to help you achieve this. If you haven't taken a look at our new support offerings, you should consider them.
(3) Flat rate packages keep you from questioning time vs reward. We have launched a few new plans that are offered on a flat rate basis that will help you budget long term your Client Management Services vs your Back Office/Pm Services. Contact a Representative today to see what this may look like for you. You will be pleased at the affordable package rates.
(4) Some Partners have gone back to the drawing board. When you consider your sales volume, your carrier contracts vs. time, some partners have gone back to project managing & placing their own orders. What they have not seen is the decrease in visibility in the marketplace. As they have been working on projects - they haven't been in the field managing customers, increasing sales and hitting carrier commitments. Press in & continue to allow your Back Office Support to provide those services for you. It will pay for its self in the long run. No matter how small or large the deal, if your core gifting is in sales - you will spend more time in paperwork and management then you would if you were in the field selling. We continue to offer support for Agents, Partners and Auditors. It is our core & what we pride our selves in.
Consider these as Challenges for your business. Do you have what it takes to give a little to gain all of the things your business is committed on providing for your Customer Support Experience? It isn't about just getting an order in the system, it is about long term relationship building and maintenance.
Tuesday, April 21, 2009
Training and Management Support for Existing Back Office Teams
If you employ a full Back Office Team and are seeking grooming, training, and maintenance to enhance your existing team efficiency, we can provide training seminars, new employee training, management and consultations to refresh and enhance procedures, practices, and to further streamline implementation. It is important to stay up to date on carrier best practices and standards, so we can help your team get to the next level of project management support to best service your customer. This training is tailored to business needs.
Tuesday, January 27, 2009
Project Management or Administrative Services
When considering how to fulfill Back Office or Project Management needs, one will review experience, budget and time. When housing a full time employee you consider your bottom line, training, supplies, benefits, ramp up and office space.
The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.
We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more.
We offer you and your customer:
* Extensive knowledge of Telecom Products and Services
* Pricing and contracts
* Order Management and Order Delegation
* Professional Start to Finish Project Management
* Proactive Problem Resolution
* Industry Resources to "Get the Job Done"
* Administrative / Back Office Support
* Account Optimization Audits
* Repair / Support Assistance
* Commissions Management
* RFP Negotiation
* Billing resolution
* Many other services that fit your business structure
Types of Associates:
* Project Manager/Provisioner
* Administrator/Back Office Support
* Business Audit Representative
* Data Entry Representative
* Commissions Management Representative
We have many package options, so call today to see which package and services that work best for your company.
The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.
We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more.
We offer you and your customer:
* Extensive knowledge of Telecom Products and Services
* Pricing and contracts
* Order Management and Order Delegation
* Professional Start to Finish Project Management
* Proactive Problem Resolution
* Industry Resources to "Get the Job Done"
* Administrative / Back Office Support
* Account Optimization Audits
* Repair / Support Assistance
* Commissions Management
* RFP Negotiation
* Billing resolution
* Many other services that fit your business structure
Types of Associates:
* Project Manager/Provisioner
* Administrator/Back Office Support
* Business Audit Representative
* Data Entry Representative
* Commissions Management Representative
We have many package options, so call today to see which package and services that work best for your company.
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