Clere Communications Named Top 5 2012 "Agent Helpdesk" & "Agent Marketing" by Telecom Association

 

LAKE ELSINORE, CA – February 23, 2013 – Clere Communications a seasoned Telecom Back Office Support and Social Media provider won the distinction as the Top 5 provider in the industry as determined by validated 2012 reviews from the 3,800 members of Telecom Association, a professional membership organization of telecom and technology consultants, agents, brokers and sales partners founded in 1996.

 

Selection as a “Partner’s Choice” Award winner showcases Clere Communications’s long term commitment to technology solutions that work in the "Agent Helpdesk" & "Agent Marketing" category as well as customer service excellence.

 

“Our association members are heavily experienced technology industry consultants and channel sales partners that have compared all the best and affordable vendors against one another before recommending one or two to their business clients who view them as trusted advisors”, stated Telecom Association’s Executive Director, Dan Baldwin. “They know which vendors to watch out for and which ones to recommend so having them review Clere Communications as the “Top 5” means Clere Communications is both trusted and proven in the "Agent Helpdesk" & "Agent Marketing" category.”

 

It’s not by chance that Clere Communications won this category in 2012. While business end users are exacting in their "Agent Helpdesk" & "Agent Marketing" solution requirements, the independent sales partners and reviewing members of Telecom Association are even more so. “End users want to prevent repeats of the dozens of technology mistakes they’ve experienced in the past but Telecom Association members want to avoid the hundreds of errors they’ve seen occur to clients”, stated Clere Communications President, Hollie Clere,.  “Clere Communications  has crafted our "Agent Helpdesk" & "Agent Marketing" support to be engineered to the strictest requirements of the harshest audience – telecom and technology sales partners. Our 2012 win means we’ve been listening to our sales partners and they like what they see in our "Agent Helpdesk" & "Agent Marketing" solutions as a result.”

 

 

ABOUT Clere Communications – Founded in 2003, and led by Hollie Clere, Clere Communications  specializes in helping Telecommunication Agencies grow by assisting in order and project management of multi-location businesses select, install and manage their phone, Internet, mobile and data systems. Clere Communications also provides consulting and social media branding solutions including, LinkedIn, Facebook, Twitter, YouTube, Pinterest, Google+ and the tools to manage content.

 

ABOUT TELECOM ASSOCIATION – Founded in 1996, Telecom Association is a professional membership organization of 3,800 individual members and over 50 telecom and technology vendors that help businesses with their telecom, Internet, data network and technology integration needs. For more information about Telecom Association please contact Dan Baldwin, Executive Director 31500 Grape Street #3-307 Lake Elsinore, CA  92532 (951)251-5155, Dan@TelecomAssociation.com l

 

 

 

          Winner  PSD                                   Top 5  PSD                                 Top 10  PSD

 

 

What is the skill you value most in Telecom Back Office/Project Management Support?

In a small poll I conducted on LinkedIn, I asked the question, “What is the skill you value most in Back Office/Project Management Support?”

85% of the answers voted for Active Communication
14% Order Paperwork Efficiency

Not one voted for:
Thorough Documentation
Customer Experience
Timeliness of Deliverables



I think all 5 are important, and I must say that if I could only choose one, it would probably be Active Communication.

• What are your thoughts?
• Are there items that you feel should have been added to this list?
• What are the 5 top PM qualities you look for?

http://polls.linkedin.com/poll-results/47456/euylr

Please feel free to provide feedback through LinkedIn or this forum.

Telecom Challenge

In these uncertain economic times, Agents are challenged with how to bring in new business, maintain existing customer bases, and hit carrier commitment levels. The other challenge is the surge in Social Network Marketing, time and budgeting all of the above. How do you overcome these obstacles?

The Telecom Challenge

(1) Give a little to gain a lot - what does this look like? Giving that time is disappearing, bills are increasing and customers are thinning out, you need to invest in client management. Client management is constant contact with your customers assuring them that you are there for them during these economic times. Invite them to an account review to ensure that their services are up to date and contracts are under the best promotions. Contact them when new promotions are released, but involved in their day to day. Be an advocate on a higher level.

(2) How can someone achieve this when time is so thin and budget is low? Outsourcing this service will provide a great buffer for you & the client. By providing a team of people who are there to support you, your customers and their needs. In fact, we have an entire process dedicated to help you achieve this. If you haven't taken a look at our new support offerings, you should consider them.

(3) Flat rate packages keep you from questioning time vs reward. We have launched a few new plans that are offered on a flat rate basis that will help you budget long term your Client Management Services vs your Back Office/Pm Services. Contact a Representative today to see what this may look like for you. You will be pleased at the affordable package rates.

(4) Some Partners have gone back to the drawing board. When you consider your sales volume, your carrier contracts vs. time, some partners have gone back to project managing & placing their own orders. What they have not seen is the decrease in visibility in the marketplace. As they have been working on projects - they haven't been in the field managing customers, increasing sales and hitting carrier commitments. Press in & continue to allow your Back Office Support to provide those services for you. It will pay for its self in the long run. No matter how small or large the deal, if your core gifting is in sales - you will spend more time in paperwork and management then you would if you were in the field selling. We continue to offer support for Agents, Partners and Auditors. It is our core & what we pride our selves in.

Consider these as Challenges for your business. Do you have what it takes to give a little to gain all of the things your business is committed on providing for your Customer Support Experience? It isn't about just getting an order in the system, it is about long term relationship building and maintenance.

Does Outsourcing Support Services make sence?

What are advantages of OUTSOURCING Back Office Support?


Businesses STRUGGLE with these key items:

· Budget
· Business Loans
· Equipment Expenditure Needs
· Telecom Costs
· Office Space needs
· Benefits for Employees
· Salaries
· Overhead vs. Profit


In this market, with the economy changing so frequently and drastically, it just makes since to outsource services. Outsourcing will CHANGE:

· Budget – you budget ONLY for the support you need
· Business Loans – loans won’t need to be taken out to pay for salaries or equipment
· Equipment – the outsource has all of their own, computers, routers, printer, toner, paper, etc.
· Telecommunication costs – the outsourced team has all of their own phones, phone lines, internet, headset, etc
· Office Space – the outsourced is remote, no office space required
· Benefits – the outsourced is responsible for their own taxes, medical, dental, vision, life insurance & 401K
· Salaries – there are no salaries - you only pay for time actually worked
· Overhead vs. Profit – we don’t calculate any percentage of your commissions for our compensation, we will only invoice you for time actually worked.


Outsourcing will help you GAIN:

· More time for sales
· A support team that you don’t have to train
· A support team that helps you diverse into multiple carriers markets
· Experienced
· 1099 support is a tax benefit

Project Management or Administrative Services

When considering how to fulfill Back Office or Project Management needs, one will review experience, budget and time. When housing a full time employee you consider your bottom line, training, supplies, benefits, ramp up and office space.

The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.


We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more.


We offer you and your customer:

* Extensive knowledge of Telecom Products and Services
* Pricing and contracts
* Order Management and Order Delegation
* Professional Start to Finish Project Management
* Proactive Problem Resolution
* Industry Resources to "Get the Job Done"
* Administrative / Back Office Support
* Account Optimization Audits
* Repair / Support Assistance
* Commissions Management
* RFP Negotiation
* Billing resolution
* Many other services that fit your business structure

Types of Associates:
* Project Manager/Provisioner
* Administrator/Back Office Support
* Business Audit Representative
* Data Entry Representative
* Commissions Management Representative



We have many package options, so call today to see which package and services that work best for your company.